Email that will not delete

[Kenda Skaggs]

Hi,

I am running Leopard on a new MacBook along with Entourage 11.4.0 I have
three email that will not delete from the sent folder. I have attempted to
delete them many times and nothing at all happens. I can delete other sent
mail but not these. This happened once on my previous MacBook but the email
was in the deleted folder instead. My HD crashed so I had to buy a new
MacBook. I had hoped the problem was with the previous laptop. Apparently
it isn't.

Does anyone have any advice?

Thank you!

Kenda

 

[Diane Ross]

I am running Leopard on a new MacBook along with Entourage 11.4.0 I have
three email that will not delete from the sent folder. I have attempted to
delete them many times and nothing at all happens.

This is a sign of database corruption.

How to rebuild database:

As with any procedure like rebuild, it¹s a good idea to make a backup prior
to running. Your data should not be erased, but if something fails during
this process data could be lost. To be doubly sure, duplicate your Identity
folder prior to the rebuild.

Make sure you have enough hard disk space available for twice the size of
your database. As part of the rebuilding process, Entourage creates a second
database file. (Note: your HD also needs breathing room to function)

1. On the Entourage menu, click Turn Off Office Reminders.
2. Quit Messenger and all Microsoft Office applications, including
Entourage.

Hold down the Option key and re-launch the application. In a few seconds,
you¹ll be greeted with the database utility. You can verify and, if
necessary, rebuild the Entourage database by using the Microsoft Database
Utility.

During the rebuild process, the old files are renamed in case for some
reason the rebuild was not successful. After you¹ve rebuilt your database
and checked the application¹s performance, you can delete the old version
from your hard drive. Do NOT throw away these files unless you are satisfied
with the rebuild:

Old files are named:

Main [Backed up date and time will be shown] e.g. Main [Backed up 1.21.2007
13.35]

For help with older version of Entourage see:
<http://www.entourage.mvps.org/database/rebuild.html>

 

[Kenda Skaggs]

Thank you so much! This took care of the problem and was so easy!

Kenda

I am running Leopard on a new MacBook along with Entourage 11.4.0 I have
three email that will not delete from the sent folder. I have attempted to
delete them many times and nothing at all happens.

This is a sign of database corruption.

How to rebuild database:

As with any procedure like rebuild, it¹s a good idea to make a backup prior
to running. Your data should not be erased, but if something fails during
this process data could be lost. To be doubly sure, duplicate your Identity
folder prior to the rebuild.

Make sure you have enough hard disk space available for twice the size of
your database. As part of the rebuilding process, Entourage creates a second
database file. (Note: your HD also needs breathing room to function)

1. On the Entourage menu, click Turn Off Office Reminders.
2. Quit Messenger and all Microsoft Office applications, including
Entourage.

Hold down the Option key and re-launch the application. In a few seconds,
you¹ll be greeted with the database utility. You can verify and, if
necessary, rebuild the Entourage database by using the Microsoft Database
Utility.

During the rebuild process, the old files are renamed in case for some
reason the rebuild was not successful. After you¹ve rebuilt your database
and checked the application¹s performance, you can delete the old version
from your hard drive. Do NOT throw away these files unless you are satisfied
with the rebuild:

Old files are named:

Main [Backed up date and time will be shown] e.g. Main [Backed up 1.21.2007
13.35]

For help with older version of Entourage see:
<http://www.entourage.mvps.org/database/rebuild.html>

 

[Diane Ross]

Check out the "Most Asked Questions" as a good place to start learning about
Entourage. It will save you a lot of time.

<http://www.entourage.mvps.org/faq/top_faqs.html>
--
Diane

From: Kenda Skaggs <[email protected]>
Newsgroups: microsoft.public.mac.office.entourage
Date: Wed, 13 Feb 2008 22:10:34 -0600
Subject: Re: Email that will not delete

Thank you so much! This took care of the problem and was so easy!

Kenda

I am running Leopard on a new MacBook along with Entourage 11.4.0 I have
three email that will not delete from the sent folder. I have attempted to
delete them many times and nothing at all happens.

This is a sign of database corruption.

How to rebuild database:

As with any procedure like rebuild, it¹s a good idea to make a backup prior
to running. Your data should not be erased, but if something fails during
this process data could be lost. To be doubly sure, duplicate your Identity
folder prior to the rebuild.

Make sure you have enough hard disk space available for twice the size of
your database. As part of the rebuilding process, Entourage creates a second
database file. (Note: your HD also needs breathing room to function)

1. On the Entourage menu, click Turn Off Office Reminders.
2. Quit Messenger and all Microsoft Office applications, including
Entourage.

Hold down the Option key and re-launch the application. In a few seconds,
you¹ll be greeted with the database utility. You can verify and, if
necessary, rebuild the Entourage database by using the Microsoft Database
Utility.

During the rebuild process, the old files are renamed in case for some
reason the rebuild was not successful. After you¹ve rebuilt your database
and checked the application¹s performance, you can delete the old version
from your hard drive. Do NOT throw away these files unless you are satisfied
with the rebuild:

Old files are named:

Main [Backed up date and time will be shown] e.g. Main [Backed up 1.21.2007
13.35]

For help with older version of Entourage see:
<http://www.entourage.mvps.org/database/rebuild.html>