email will not send

J

J

Hello,

I have the following problem:

I create an email with file attachements, both word documents and
scanned pictures. I print the email text to proof read. The file
saves as a draft before it will allow printing. I make any needed
corrections to the text. I then press send and I receive the following
error: An unknown error (4362) occurred.

Any thoughts?

Thanks, Jerry.
 
C

Corentin Cras-Méneur

J said:
Hello,

I have the following problem:

I create an email with file attachements, both word documents and
scanned pictures. I print the email text to proof read. The file
saves as a draft before it will allow printing. I make any needed
corrections to the text. I then press send and I receive the following
error: An unknown error (4362) occurred.
Click to expand...


http://entourage.mvps.org/error/page.html#error4362
suggests an advanced rebuild of the database...


Corentin
 
Z

Zeke

J said:
Hello,

I have the following problem:

I create an email with file attachements, both word documents and
scanned pictures. I print the email text to proof read. The file
saves as a draft before it will allow printing. I make any needed
corrections to the text. I then press send and I receive the following
error: An unknown error (4362) occurred.

Any thoughts?

Thanks, Jerry.
Click to expand...
 
Z

Zeke

J said:
Hello,

I have the following problem:

I create an email with file attachements, both word documents and
scanned pictures. I print the email text to proof read. The file
saves as a draft before it will allow printing. I make any needed
corrections to the text. I then press send and I receive the following
error: An unknown error (4362) occurred.

Any thoughts?

Thanks, Jerry.
Click to expand...
 
Z

Zeke

J said:
Hello,

I have the following problem:

I create an email with file attachements, both word documents and
scanned pictures. I print the email text to proof read. The file
saves as a draft before it will allow printing. I make any needed
corrections to the text. I then press send and I receive the following
error: An unknown error (4362) occurred.

Any thoughts?

Thanks, Jerry.
Click to expand...
 
A

Art Shotwell

I found the comments below at this page
http://www.entourage.mvps.org/error/page.html#error4362



Error 4362

The action could not be completed. An unknown error (4362) occurred.

When you try to use Microsoft Entourage X to send or to receive e-mail, you
receive this error message: Error 4362. The solution is typically resolved
by performing a typical or advanced rebuild of the database file.

Error 4362

The message could not be sent. An unknown error (4362) occurred.

If this occurs when sending a message with attachments, open the draft
message window, and remove the attachments. Re-attach the files, and try
sending again.

More Info on Error 4362

Sometimes this error indicates a problem Entourage is having with the
Microsoft Database Daemon. Quit the daemon

Then go to System preferences/Startup Items and remove any entries of the
database daemon from the 'login items' window. Now start up Entourage again
and hopefully the problem will have been resolved.

Note: Some users reported this error when clicking on a corrupt email. 4362
is not the usual error for a corrupt message. If deleting the message does
not solve the problem, try a rebuild. If this is your problem, then try the
following:

Go to View menu/Preview Pane, or press command-\, to turn the Preview Pane
off. Now when he click on the message, you will be able to delete it. If
this is a POP account and a local folder, then go to Tools/Run
Schedule/Empty Deleted Items Items Folder. If it is an IMAP account set up
with its own Deleted Items Folder, quit Entourage so it will get purged, or
if set up to "mark for deletion" press command-K to connect to the account
to purge it.
 
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