**Email with pic crashes ever time**

F

FW

I have an email in Entourage that every time I highlight it, it crashes the
app. How can I get it out of my INBOX without it crashing the app each time
I even touch it or highlight it. I'm caught in a Catch 22 with it...argh!

Thanks

ZP
 
M

Mickey Stevens

Turn off the Preview Pane (View > Preview Pane), and select the message.
Press the Delete button. Then, go to the Deleted Items folder, select the
message, and press the Delete button to permanently delete it.

If that doesn't work, try rebuilding the database. In Entourage X, first go
to Entourage -> Turn Off Office Notifications. Now, quit Entourage, and
then restart Entourage holding down the Option key. When the Rebuild dialog
box comes up, choose to do a Typical Rebuild. If that does not fix the
problem, repeat the procedure, instead opting to do the Advanced Rebuild.
Then, repeat the first part of the procedure to delete the message.

In the future, please state which version of Entourage you're using.
 
D

Dave Cortright

Turn off the Preview Pane (View > Preview Pane), and select the message.
Press the Delete button. Then, go to the Deleted Items folder, select the
message, and press the Delete button to permanently delete it.

If that doesn't work, try rebuilding the database. In Entourage X, first go
to Entourage -> Turn Off Office Notifications. Now, quit Entourage, and
then restart Entourage holding down the Option key. When the Rebuild dialog
box comes up, choose to do a Typical Rebuild. If that does not fix the
problem, repeat the procedure, instead opting to do the Advanced Rebuild.
Then, repeat the first part of the procedure to delete the message.

In the future, please state which version of Entourage you're using.
Click to expand...

While you are at it, if you can drag the message to the desktop and then
attach it into a reply to this post, we might be able to debug the crash.
 
Top