Emails gone

T

tim.skinner

Last night I was sorting folders out when my subscription manager pop
up, the got stuck when sorting out my BT Yahoo subscription. I closed
the box and restarted computer, when looking in Entourage all my
emails had gone, plus account info, accepted I had a new message
saying Welcome to Entourage 2004. So I tried importing the database
but I couldn't (Documents/Microsoft User Data/Office 2004 Identities/
Main Identity/Database), I repaired database but this did nothing. I
tried looking for database elsewhere, there was Database Daemon in
Applications/Microsoft Office 2004 not to sure what this is.

I had some very important emails, I need help!!
 
D

Diane Ross

Last night I was sorting folders out when my subscription manager pop
up, the got stuck when sorting out my BT Yahoo subscription. I closed
the box and restarted computer, when looking in Entourage all my
emails had gone, plus account info, accepted I had a new message
saying Welcome to Entourage 2004. So I tried importing the database
but I couldn't (Documents/Microsoft User Data/Office 2004 Identities/
Main Identity/Database), I repaired database but this did nothing. I
tried looking for database elsewhere, there was Database Daemon in
Applications/Microsoft Office 2004 not to sure what this is.

I had some very important emails, I need help!!
Click to expand...

Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder.

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity and see if your old identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes).

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
R

rswc90

THANK YOU! I had the same thing happen to me and thought it was an
April Fool's joke on me! Then I started looking for iMacs & viruses
etc and eventually found your post! Your suggestion that I might have
moved it by accident worked! I did move it thinking it was part of my
website files that all downloaded into my documents rather than into
my web folder.

Again, THANKS!
 
D

Diane Ross

THANK YOU! I had the same thing happen to me and thought it was an
April Fool's joke on me! Then I started looking for iMacs & viruses
etc and eventually found your post! Your suggestion that I might have
moved it by accident worked! I did move it thinking it was part of my
website files that all downloaded into my documents rather than into
my web folder.

Again, THANKS!
Click to expand...

It's the number 1 FAQ so you're not the first one to have this scare.

See the basics things every Entourage user should know.

<http://www.entourage.mvps.org/get_started/index.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
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