Emails Sent in Entourage not received on Outlook

[kmwiegand]

I am new to the Mac - 4 days new actually. Previously used Outlook. The problem I am having is sending emails from Entourage. They are sent - I can receive them if they are sent to my yahoo account - and my brother can receive ones sent to his hotmail account. However, anyone who gets emails on outlook is not receiving them - My brother (his email forwards to both a hotmail account and a regular isp account that he checks with outlook), my husband, clients, etc. The big problem is this is a work computer so I need to be able to send emails to tons of people who use outlook. Anybody have any ideas on this?

Thanks in advance.

kmwiegand

 

[Hui Nee Chin]

Did you check if perhaps the email ended up their junk email folders?



Regards,
Hui Nee Chin - huchinATmicrosoftDOTcom
Microsoft Entourage Test
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.

 

[Diane Ross]

I am new to the Mac - 4 days new actually. Previously used Outlook. The
problem I am having is sending emails from Entourage. They are sent - I can
receive them if they are sent to my yahoo account - and my brother can receive
ones sent to his hotmail account. However, anyone who gets emails on outlook
is not receiving them - My brother (his email forwards to both a hotmail
account and a regular isp account that he checks with outlook), my husband,
clients, etc. The big problem is this is a work computer so I need to be able
to send emails to tons of people who use outlook. Anybody have any ideas on
this?

This is not a universal Entourage problem. Do you have any headers in this
account that Outlook users are not receiving? Could Outlook be sending them
to your Junk Mail Folder because of something in the Account?

If you give us specific details on how you set up this account, maybe we can
see the problem. You can give password and other sensitive info as xx.

 

[kmwiegand]

I'm not sure about setup - our tech guy did it - I can send details on that later today if they are still needed (we are a small business so he is simply on call). When you talk about headers, are you talking about the coding headers (ie to request a read receipt) which I do not use, or the subject header - in which case I used a known subject in my test messages. O

On the test messages - yesterday afternoon I sent a test message both from my entourage and from outlook (on my laptop) to four people. My husband received both of his (he uses rr (roadrunner) and outlook) my brother received the outlook one in both his hotmail and rr (outlook) accounts, but received the entourage one only in hotmail - he did check his junk mail folder, one friend received both (not sure what she uses, but she is embarq isp) and one friend received only the outlook one (not sure the e-mail client, but isp is aol).

My isp is roadrunner and I do know that I have the pop and stmp accounts (pop-server.neo.rr.com andsmtp-server.neo.rr.com) The override default stmp port in advanced settings is checked (port 587?) There are no additional headers, there is no signing certificate or encryption certificate, encryption algorithm is 3DES and messages are not automatically encrypted.

I can try to answer any other questions, but that's where things stand now.

 

[Diane Ross]

I'm not sure about setup - our tech guy did it - I can send details on that
later today if they are still needed (we are a small business so he is simply
on call). When you talk about headers, are you talking about the coding
headers (ie to request a read receipt) which I do not use, or the subject
header - in which case I used a known subject in my test messages. O

I was referring to your Account settings under the Options tab where you can
set additional headers.

On the test messages - yesterday afternoon I sent a test message both from my
entourage and from outlook (on my laptop) to four people. My husband received
both of his (he uses rr (roadrunner) and outlook) my brother received the
outlook one in both his hotmail and rr (outlook) accounts, but received the
entourage one only in hotmail - he did check his junk mail folder, one friend
received both (not sure what she uses, but she is embarq isp) and one friend
received only the outlook one (not sure the e-mail client, but isp is aol).

My isp is roadrunner and I do know that I have the pop and stmp accounts
(pop-server.neo.rr.com andsmtp-server.neo.rr.com) The override default stmp
port in advanced settings is checked (port 587?) There are no additional
headers, there is no signing certificate or encryption certificate, encryption
algorithm is 3DES and messages are not automatically encrypted.

I'm a bit confused. Are you using your work server as any part of this
equation?

 

[kmwiegand]

OK - I have no additional headers. Also, we do not have a server at work - there are only 7 computers on a router - our isp at work is roadrunner. Connection is computer to router to cable modem.

I appreciate all your help so far. I know just enough about computers to be dangerous .

kmwiegand

 

[Diane Ross]

OK - I have no additional headers. Also, we do not have a server at work -
there are only 7 computers on a router - our isp at work is roadrunner.
Connection is computer to router to cable modem.

Did you ever check to see if your messages ended up in their junk folder? I
see no reason for this to be happening. Are all the Outlook users behind the
same server?

 

[kmwiegand]

Sorry for the delay - busy all day today. No one has seen the e-mails in their junk e-mail folders either. I am not sure what you mean by are all the Outlook users behind the same server. None of them have a server and we do not have a server here at the office. If you mean isp - then no, they are not all the same - one roadrunner user got both the outlook and entourage e-mails, one roadrunner got only the outlook message, hotmail and yahoo seem to have no problems, the embarq user got both messages and the aol user only the outlook message. I am completely baffled here. I am with you Diane, there seems to be no reason why this is happening.

Kmwiegand

 

[Diane Ross]

Sorry for the delay - busy all day today. No one has seen the e-mails in their
junk e-mail folders either. I am not sure what you mean by are all the Outlook
users behind the same server. None of them have a server and we do not have a
server here at the office. If you mean isp - then no, they are not all the
same - one roadrunner user got both the outlook and entourage e-mails, one
roadrunner got only the outlook message, hotmail and yahoo seem to have no
problems, the embarq user got both messages and the aol user only the outlook
message. I am completely baffled here. I am with you Diane, there seems to be
no reason why this is happening.

OK, this is going to sound geeky, but it's really not that hard. We are
going to view Entourage talking to your ISP. Maybe it will give us a clue as
to what is happening.

Instructions on using tcpflow:

1. Download the Mac OS X version here (freeware).

<http://web.archive.org/web/20020610050659/http://www2.entropy.ch/download/t
cpflow-0.20.dmg.gz>

2. When you install, you will not find a tcpflow window, nor an icon on
your dock. tcpflow is designed to work in the background.

3. To run the test for email, quit all other applications that might be
connecting to the internet like your browser, ftp client.

4. Copy/paste in this command in the Terminal or use the script ²tcpflow
activate² (see below):

sudo /usr/local/bin/tcpflow -i en0 -c

5. Now try to send an email and watch the traffic in the window of the
Terminal. You should see what is happening.

6. For an example see this page:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html#example>

If you could copy your transcript and send it to me offlist it would give me
a good example to show a bad transaction. You can edit the passwords and
personal info. Fix this address --> diane AT entourage dot mvps dot org

=================Script to activate tcpflow================

Download this script and place it in your User's Script folder.

<http://www.entourage.mvps.org/downloads/scripts/tcpflow activate.zip>

Place the script here:

Users --> Library --> Script folder

If you activate the Script Menu in the Finder you can easily access the
script there. To activate the Script menu, go to your Applications folder in
the Finder. Select the AppleScript folder and open AppleScript Utility. ˆ
Show Script Menu in menu bar

Select the script to automatically start the Terminal with the correct
command. Enter your password and tcpflow will be activated. Next use
Entourage to send a test message.

Using the script makes it easy to use tcpflow for subsequent testing.