Encourage crashes when attemting to add or change identity

C

Christoffer

I have posted it before, but as it has not attracted any response, I post it again:

For some time now, Entourage quits when I try to add or change my
identities in the "change identity" window. The program also quits
when I try to use the language tools on a message in Entourage.

I have un- and reinstalled Office X to resolve the problems but they
remain. I have the latest MS Office update installed, running MacOX
X.3.8 on a PB G4Ti/400. Can anyone advise what the problem might be
and suggest a cure for it?

Regards,

Chris
 
P

Paul Berkowitz

I have posted it before, but as it has not attracted any response, I post it
again:

For some time now, Entourage quits when I try to add or change my
identities in the "change identity" window. The program also quits
when I try to use the language tools on a message in Entourage.

I have un- and reinstalled Office X to resolve the problems but they
remain. I have the latest MS Office update installed, running MacOX
X.3.8 on a PB G4Ti/400. Can anyone advise what the problem might be
and suggest a cure for it?
Click to expand...

Go to Entourage/Turn Off Office Notifications. Then Switch Identities and
try to add a new identity. If you still have trouble, try again, but first
launch Applications/Utilities/Activity Monitor. While in the "identities"
window, look for Microsoft Database Daemon in Activity Monitor: if you see
it there, kill it.

I think you are getting a conflict of two identity daemons open at the same
time. Quitting an identity by Switch identities is _supposed_ to kill the
daemon, but there seems to be a rare bug that may not be doing so. It
probably occurs just for identities imported from Entourage X (or 2001), not
for new identities made by 2004. Once you've killed the daemon (and simply
Turn off Office Notifications ought to do that), you should not have
trouble making a new identity or switching to an existing one.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
C

Christoffer

Hi!

Sorry if I forgot to state my version of MS Office clearly, but I
included it in the message content. Anyway, the version is MS Office X
with the latest updates.

Any advise on my problem?

Best regards,

Chris
 
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