Ent crash on opening (not database problem)

J

John MacArtney

Hi

Has anyone else had this problem:

I am a new user of Entourage and Macs. I have Entourage 2004 and Mac
OS X.

I have linked Entourage to my hotmail account and all was going well.

However now when I start Entourage I get the spinning beachball of
doom. I cannot access any part of the application.

I have tried the various options on the database utility, including
the rebuild with no success.

I have read through and tried the only relevant posting I could find
(below) on this site, but again no joy. (I have put the removed files
in my trash so if I need them again they are available!)

Can anyone help me?!

Cheers
John

"Sometimes corrupt Entourage preferences can cause such problems.
1. Quit Entourage if it is still running.
2. Go to the [hard drive]:Users:[Your
Username]:Library:preferences:Microsoft
folder, move the following files to Desktop.
Carbon Registration Database
Entourage Preferences
Entourage Settings (10)
3. Drag the com.Microsoft.Entourage.plist from the folder "[hard
drive]:users:[user
name]:Library:preferences" to the desktop.
4. Start Entourage and test if the problem ceases."
 
G

GKP

Have you had any luck? I have an email that is in the outbox (I have
entourage automatically set up to send/recieve upon starting
application) and sometimes when there is a email in the outbox, it
crashes. I have not been able to start entourage in 2 day.
Any suggestions? I followed the instructions below about taking out
the plist/settings/preferences, but it does not help.
Thanks!
 
J

John MacArtney

I've given up trying to access it. The only thing that I can think
of is to re-install the whole thing. But I really don't want to loose
the emails that I have stored there. I'm hoping that someone will
come up with something…

Have you had any luck? I have an email that is in the outbox (I have
entourage automatically set up to send/recieve upon starting
application) and sometimes when there is a email in the outbox, it
crashes. I have not been able to start entourage in 2 day.
Any suggestions? I followed the instructions below about taking out
the plist/settings/preferences, but it does not help.
Thanks!




Hi

Has anyone else had this problem:

I am a new user of Entourage and Macs. I have Entourage 2004 and Mac
OS X.

I have linked Entourage to my hotmail account and all was going well.

However now when I start Entourage I get the spinning beachball of
doom. I cannot access any part of the application.

I have tried the various options on the database utility, including
the rebuild with no success.

I have read through and tried the only relevant posting I could find
(below) on this site, but again no joy. (I have put the removed files
in my trash so if I need them again they are available!)

Can anyone help me?!

Cheers
John

"Sometimes corrupt Entourage preferences can cause such problems.
1. Quit Entourage if it is still running.
2. Go to the [hard drive]:Users:[Your
Username]:Library:preferences:Microsoft
folder, move the following files to Desktop.
Carbon Registration Database
Entourage Preferences
Entourage Settings (10)
3. Drag the com.Microsoft.Entourage.plist from the folder "[hard
drive]:users:[user
name]:Library:preferences" to the desktop.
4. Start Entourage and test if the problem ceases."
Click to expand...
Click to expand...
 
D

Dave Cortright

I've given up trying to access it. The only thing that I can think
of is to re-install the whole thing. But I really don't want to loose
the emails that I have stored there. I'm hoping that someone will
come up with something…
Click to expand...

Try holding down the shift key during launch to prevent startup schedules
from firing. Also, disconnect any networks you have to make sure Entourage
isn't trying to get out to the network.
 
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