entering word trys installing constantly...

[Scott]

I have a user, office 2003 pro, that when she goes into word it always gives
her the installing screen like it's a new install. The rest of office works
fine for her. We've let it finish before, updated (to SP1 at the time I
beleive), detected and repaired and then uninstalled and reinstalled - same
problem pops right back up almost immediately. There's nothing unusual about
the system, standard windows system with McAfee Virus Scan, Office 2003 Pro,
acrobat etc - no wierd apps or anything running in the background or as
plugins for office.

Anyone seen this and know what it is or how to fix?

Thanks!!

Scott

 

[thomp]

Check to see if by chance you have both 2002 and 2003 installed on your
machine, that would cause the install window to come up

Good luck

 

[Scott]

definetely not the case - this is a system loaded with win 2K and office
2003 off the bat not upgraded (I don't do upgrades specifically to avoid
those types of problems).