Entouage v.x missing file

R

Resi's Mac

Hi
i hope you can help.
I am having problems with using entourage v.x. when I open it it opens
in the sent messages folder view, when I change to inbox it
'unexpectedly quits'.

I thought to copy my identity files (only one identity) but I seem not
to have a messages entourage database file (have all the others). when
I go harddrive/docs/microsoft user data/office X identity/ main
identity all I have is: Database, Database Cache, Mailing Lists,
Rules, Signatures

there must be a file somewhere that is storing my messages files...

also i just run ClamXav and found 3 trojan files (could this be it?)
but ClamXav does not seem to be able to remove the files.

I have a backup of an old Ent. identity (before I upgraded) and the
tojan files are there, can I delete these files? last time their were
modified was 2004, so ancient...

hope you can help
feel a bit lost having to check my e-mail online...

thanks
 
D

Diane Ross

Hi
i hope you can help.
I am having problems with using entourage v.x. when I open it it opens
in the sent messages folder view, when I change to inbox it
'unexpectedly quits'.
Click to expand...

See these tips for Unexpected quits:

I thought to copy my identity files (only one identity) but I seem not
to have a messages entourage database file (have all the others). when
I go harddrive/docs/microsoft user data/office X identity/ main
identity all I have is: Database, Database Cache, Mailing Lists,
Rules, Signatures
Click to expand...

There is no Messages file in Entourage X. Your messages are in your database
file. This is a change from Entourage 2001.
there must be a file somewhere that is storing my messages files...
Click to expand...

It's the database file.
also i just run ClamXav and found 3 trojan files (could this be it?)
but ClamXav does not seem to be able to remove the files.
Click to expand...

Doubtful.Note: ClamXav has an option to move infected files to trash . Be
sure to uncheck this or your Microsoft User Data folder could go "missing".
I have a backup of an old Ent. identity (before I upgraded) and the
tojan files are there, can I delete these files? last time their were
modified was 2004, so ancient...

hope you can help
feel a bit lost having to check my e-mail online...
Click to expand...

Can you explain what you actually upgraded? Did you upgrade the OS or
Entourage? We need more details before we can know what to suggest.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>
 
M

Mickey Stevens

Hi
i hope you can help.
I am having problems with using entourage v.x. when I open it it opens
in the sent messages folder view, when I change to inbox it
'unexpectedly quits'.
Click to expand...

Try rebuilding the database. In Entourage X, first go to Entourage > Turn
Off Office Notifications. Now, quit Entourage, and then restart Entourage
holding down the Option key. When the Rebuild dialog box comes up, choose
to do a Typical Rebuild. If that does not fix the problem, repeat the
procedure, instead opting to do the Advanced Rebuild.
I thought to copy my identity files (only one identity) but I seem not
to have a messages entourage database file (have all the others). when
I go harddrive/docs/microsoft user data/office X identity/ main
identity all I have is: Database, Database Cache, Mailing Lists,
Rules, Signatures

there must be a file somewhere that is storing my messages files...
Click to expand...

As Diane said, they are located in the "Database" file.
also i just run ClamXav and found 3 trojan files (could this be it?)
but ClamXav does not seem to be able to remove the files.
Click to expand...

Sometimes, anti-virus programs will identify the Entourage Database file as
a virus-infected file if the database contains an e-mail message with a
virus attached. In that case, you'd probably be better off leaving the
Database alone rather than allowing the anti-virus program to attempt to
clean, quarantine, or delete it.
 
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