This is a problem shared by those of us who subscribe to the ATT Worldnet
service. As I understand it, the problem is a conflict in protocols between
AT&T and Entourage 2004. The problem did not exist with earlier versions of
Entourage.
There is a solution to the problem. Here is the step-by-step:
You need to go to the WURD page at:
http://www.wurd.com/cl_ssl_osx_enabler.php
Use the link on this page to download SSL Enabler.
Configure your SSL Enabler exactly as outlined on this same WURD page:
http://www.wurd.com/cl_ssl_osx_enabler.php
Be sure you have the correct SSL Enabler page, as I understand there is
another page. Use the link above. Just want to be sure we're on the same
page.
When the configuration is complete, do a SAVE. You will be asked to enter
your Administrator's password.
Now, open Entourage and, under the Tools menu, choose accounts.
Select the appropriate account by double-clicking it.
Under Personal information, use the long form of your email address
(
[email protected]).
Under Receiving mail, for the Account identification, I again used the long
form of my address.
POP server should be 127.0.0.1
Be sure your password is entered.
Check to save password in keychain.
Click advanced receiving options and be sure none of the options are
selected.
Under Sending mail, the SMTP server should be 127.0.0.1, same as the POP
server.
Click Advanced sending options.
Disable SMTP server requires secure connection.
DO NOT override default port 25.
Select SMTP server requires authentication.
Select Log on using Account identification (again, I used the long form of
my address), enter your password and choose save password in keychain.
One other note -- I shut down my computer every night. When I re-boot in the
morning, I have to reactivate SSL Enabler, entering the password, etc. I
haven't found a workaround for this, but it's no big problem.
By EXACTLY following these steps, you should resolve your mail issue.
Tom
