Entourage 11.3.2 to Exchange 2003 Sync issue...

J

john

I have an issue syncing with Entourge 11.3.2 and Exchange 2003 SP1.

When an email is sent, it reaches my inbox in Outlook on my PC just
fine. When I hit Send & Receive in Entourage on my Mac, the email
diappears from Outlook's inbox and it appears in my LOCAL Entourage
Inbox (which is a pop account with RoadRunner) , but not the Exchange
Inbox in Entourage below.

I've never seen this behavior before.

How do I tell Entourage to leave the message on the Exchange server?

I had an Exchange guru tell me that there are issues with Entourage and
Exchange - and that Exhange will start rapidly talking to Entourage
during sync (because you can't change the scheduled sync time) which
brings the whole Exchange server to a schreeching molasses laden slow
messy hault.

Any ideas?
 
W

William Smith

I have an issue syncing with Entourge 11.3.2 and Exchange 2003 SP1.

When an email is sent, it reaches my inbox in Outlook on my PC just
fine. When I hit Send & Receive in Entourage on my Mac, the email
diappears from Outlook's inbox and it appears in my LOCAL Entourage
Inbox (which is a pop account with RoadRunner) , but not the Exchange
Inbox in Entourage below.
Click to expand...

Hi John!

Check both Tools --> Rules and Tools --> Mailing List Manager for rules
that may be moving your messages after receiving them.

Hope this helps! bill
 
J

john

William:

That worked perfectly! Now my only problem is the fact that the
performance on the Exchange server hits 100% for Average Disk Queue
Length with one Entourage client logged in and syncing and no Outlook
clients logged in at all.

I've heard this issue exists with other IT guys so is there any
workaround other than pulling all the Entourage people off the Exchange
server or putting them on their own SCSI HD partition?

Thanks!

John
 
W

William Smith

That worked perfectly! Now my only problem is the fact that the
performance on the Exchange server hits 100% for Average Disk Queue
Length with one Entourage client logged in and syncing and no Outlook
clients logged in at all.

I've heard this issue exists with other IT guys so is there any
workaround other than pulling all the Entourage people off the Exchange
server or putting them on their own SCSI HD partition?
Click to expand...

Hi John!

Always glad to hear when ideas work. :)

The Exchange issue you mention has been reported by a lot of folks but
I've personally never had my Exchange admins complain with our 150+
Entourage clients connecting. I've got a buddy of mine who works at a
larger corporation than mine and I believe he's seen this. I'll ask if
he's learned anything.

bill
 
P

poolmouse

William said:
Hi John!

Always glad to hear when ideas work. :)

The Exchange issue you mention has been reported by a lot of folks but
I've personally never had my Exchange admins complain with our 150+
Entourage clients connecting. I've got a buddy of mine who works at a
larger corporation than mine and I believe he's seen this. I'll ask if
he's learned anything.

bill
Click to expand...

are your users given admin rights? aside from being a bad idea, it also
doesn't reflect sox-compliant environments where users are NOT given
admin rights. the problem is widespread. i've seen it in many shops i
do consulting work for. admins deny it's a problem - users have an
entirely different opinion. ;)

don

don montalvo, nyc
curmudgeon at large
 
J

john

Bill / Don

Thank you!

How much of admin rights do they need? Do they need Domain Admins or
just Administration?

Also, Bill, do your operatives report giving admin rights solves the
issue?

Much kindness, thanks for your fast reponse. Hope you had a great New
Years.

John
 
P

poolmouse

we generally don't give users admin rights. they don't need it and it's
not possible to control workstations if users have admin rights.

don
 
J

john

I tried it with my account. It doesn't work.

Also, the Mac Mail.app has the same affect on the Exchange Server.

The rumor is it's fixed in Exchange 2007 according to one of their
engineers.

John
 
W

William Smith

I tried it with my account. It doesn't work.

Also, the Mac Mail.app has the same affect on the Exchange Server.

The rumor is it's fixed in Exchange 2007 according to one of their
engineers.
Click to expand...

Hi John!

I finally had coffee this evening with my buddy from the company where
they resolved their Entourage/Exchange pounding issue. He said:

"Microsoft supplied a hotfix for the issue to prevent those problems.
They can either install SP2 for E2003
- OR -
for SP1 heres the hotfix number we installed: KB836857."

Hope this helps! bill
 
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