Entourage 12.0.1 Brain Freeze

A

aRKay

I launched Entourage 12.0.1 this morning to find only about half of what
I remembered was in the Inbox. New mail worked but I was in preview
mode (that I never use) and it looked like all March 2008 messages were
missing.

I did a quick quit and restart and the missing mail was back. Entourage
must have had a brain freeze or something. Once I was semi-sure
everything was right, I quit and successfully rebuilt the database. It
passed all tests and seems to be working fine. Looks like the self
healing properties of Entourage helped me dodge a mess.

Should the older Backed Up folders within the Office 2008 Identities
folder be deleted and just save the most recent?

I have never tried and just wonder if you can rebuild your database from
a Backed Up folder?
 
D

Diane Ross

I launched Entourage 12.0.1 this morning to find only about half of what
I remembered was in the Inbox. New mail worked but I was in preview
mode (that I never use) and it looked like all March 2008 messages were
missing.

I did a quick quit and restart and the missing mail was back. Entourage
must have had a brain freeze or something. Once I was semi-sure
everything was right, I quit and successfully rebuilt the database. It
passed all tests and seems to be working fine. Looks like the self
healing properties of Entourage helped me dodge a mess.
Click to expand...

I would not rebuild database unless it was a last resort. Since your problem
fixed itself this indicated something other than a corrupt database. Most
likely some weird interaction between Entourage and Leopard.
Should the older Backed Up folders within the Office 2008 Identities
folder be deleted and just save the most recent?

I have never tried and just wonder if you can rebuild your database from
a Backed Up folder?
Click to expand...

You can revert to the backup at any time. You will experience the same
problems with it you did before the rebuild. Usually for space
considerations we advise deleting this copy. However, for some users this is
the only backup they actually do. In those cases, poor computing habits
might actually save them when they have a complete meltdown of their
database.

You do backup regularly?
 
A

aRKay

Diane Ross said:
I would not rebuild database unless it was a last resort. Since your problem
fixed itself this indicated something other than a corrupt database. Most
likely some weird interaction between Entourage and Leopard.

You can revert to the backup at any time. You will experience the same
problems with it you did before the rebuild. Usually for space
considerations we advise deleting this copy. However, for some users this is
the only backup they actually do. In those cases, poor computing habits
might actually save them when they have a complete meltdown of their
database.

You do backup regularly?
Click to expand...

Yes, I use both the Time Machine and SuperDuper. Based on your note I
will trash the old Entourage backups

BTW, my Mighty Mouse that came with the ALU iMac failed today and I have
an appointment at the Apple Store to get a replacement late this
evening. The mouse gets lost on the screen and the right-click no longer
works. I replaced it with a Microsoft wireless mouse I use with the PC
laptop and it works find
 
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