"mhclassic" wrote:
> Just started getting error 1501: HTTP error. The server does
> not support
> this request." when trying to send mail or sync entourage 2001
> with
> hotmail. All other POP email accounts continue to sync/send
> mail
> flawlessly. I have updated Office and Entourage using 9.04
> updater.
> Prior to Sept 25th hotmail folder syncs and email sending
> worked normally.
> Next day started getting the above error. Don't see any
> other posts and
> want to know if others are having same problem - any fixes? I
> can still
> access Hotmail via Explorer window with not problems.
I had to experience the same. Contacted Hotmail support and received
an email from a guy who had not read my request properly. The whole
communications can be be described as slapstick only - see copy
below....
I the meanwhile I have approached Microsoft product support as well
where they confirmed that this is indeed something completely due to
recent changes in HOTMAIL-servers. Apparently HOTMAIL has blocked the
access of email via any email-client (or will subsequently continue
with the ones that currently are still working) ON PURPOSE. They want
to force their customers to either access their mail via a browser or
pay extra fees to regrant access via an email-client. I regard this as
an extremely unfriendly attitude towards the customer and will cancel
my account by the end of this month, for this measure has not been
withdrawn by then!
Recommend everyone who suffers from the same phenomen to do the same.
If you can't join them, beat them! >:-(
Wolf
Dear sir/madam,
Thank you for your reply below. I understand that I need to describe
my
problem more thoroughly:
I have been using my Hotmail-Account with an email-client (which is MS
Entourage 2001) for about four years now and for so far not
experienced
major-problems. The last time that MSN has somehow changed the setup
of the
servers was in autumn 2001 which then lead to the phenomenon described
in
the MS-KB-article you find behind the following link
(
http://support.microsoft.com/default.aspx?scid=kb;en-us;311217&Product=ent2001)
As I am currently experiencing similar symptoms - just that it is
not
Error 1500 but Error 1501 which is reported - I assume that this can
only be
related tot changes that have applied to the server. This assumption
is also
supported by the fact that first of all I have not changed anything in
my
email-client, and second that my other hotmail-account still works
without
any problem.
I am currently writing you by accessing the account via IE5.16 for
Mac,
which of course does work, but which is also NOT the intentional way
of
using it.
Kindly sort this out and let me know how MSN is planning to resolve
this
issue.
Attached with this email you will find a screenshot to illustrate the
problem.
Once again thanks for your help and best regards
Wolf
From: Hotmail Customer Support
Thu, 30 Sep 2004
15:20:30 -0700
Dear Wolf,
Thank you for writing to Hotmail Technical Support.
I apologize for the delay in responding to your message. Every message
that Hotmail receives is very important. Unfortunately, we recently
received an extremely high volume of e-mail messages and are working
diligently to catch up.
I understand that you are getting "the server does not support this
request" while trying to access your Hotmail account.
The issue you have described is usually related to the browser you are
using, as you have mentioned that you are using Macintosh, I have
checked your account and is functioning properly that the issue you
have described is not related to Hotmail. So, for further assistance,
I
suggest you to contact the help associated with Macintosh.
I apologize that I could not be of much help to you in this regard.
Please write back to us, if you have any further queries regarding MSN
Hotmail. We will be glad to assist you.
Sincerely,
Praveen
MSN Hotmail Technical Support Representative
--- Original Message ---
To:
[email protected]
Sent: Wed Sep 29 02:20:03 PDT 2004
Subject: Broken / Other / Other
Date: Wed Sep 29 11:20:01 2004
Operating System: macos
Connection Type: dsl
Browser Type: ie 5+
Dear sir/madam,
as of yesterday I am experiencing that my hotmail account from where I
am sending this request no longer is available offline in my ENTOURAGE
2001. Instead of the folder list I receive an error 1501, http error,
the server does not support this request. I am working on MacOS 9.2.2
NL and have not changed any setting. My other hotmail account which I
have installed for receiving non-private email still works without any
problems. Kindly let me know, what I can to to fix this or what is
going
on here.
Thanks very much and best regards
Wolf
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