Entourage 2004 and Exchange 5.5

G

GJ

Hallo,
I have the problem, that I cannot see the global adressbook of our company.
Is this a problem with Exchange 5.5 ?
 
R

rlee

Like GJ, I cannot access either the global address book or company directory
service. Additionally, my calendar shows me as always being busy. Is that a
server side issue as well?

I know that we are running MS Exchange 2000

--Roger
 
A

Adam Bailey

GJ said:
Hallo,
I have the problem, that I cannot see the global adressbook of our company.
Is this a problem with Exchange 5.5 ?
Click to expand...

What happens when you try? Are you adding it as an LDAP account? How are you
configuring it? Were you able to use it with Entourage X?
 
C

Corentin Cras-Méneur [MVP]

Additionally, my calendar shows me as always being busy. Is that a
server side issue as well?
Click to expand...



Since Entourage cannot sync with the calendar through Exchange 5.5, that is
prbably a server side error...


Corentin
 
R

rlee

Since Entourage cannot sync with the calendar through Exchange 5.5, that is
prbably a server side error...


Corentin
Click to expand...
We are actually running Exchange 2000, not 5.5. I'm the Creative Director,
i.e., no direct control over exchange setting but I can make suggestions.

What, aside from making sure that HTTP DAV (Outlook Web Access),
and LDAP are enabled, should I ask the IT folks to do?

The problems I want to solve are:

1. Access to the company global address book &, as a separate feature,
directory (I had this w/ Entourage X). Currently, I don't get an error, I
just get "no results".

2. Having my calendar show my available times. Currently I see everyone
else's calendars as expected (w/ availability) but the scheduling feature
for myself and others shows me as always busy (despite my calendar being
free).

Thanks for your help!
 
C

Corentin Cras-Méneur [MVP]

We are actually running Exchange 2000, not 5.5. I'm the Creative Director,
i.e., no direct control over exchange setting but I can make suggestions.
Click to expand...

I see. I was referring to the original message that mentions 5.5 :-\
What, aside from making sure that HTTP DAV (Outlook Web Access),
and LDAP are enabled, should I ask the IT folks to do?
Click to expand...

For Entourage 2004, that's pretty much all you need. With a standard setting
9no weird locations for folders etc.) it should work just fine :-|
The problems I want to solve are:

1. Access to the company global address book &, as a separate feature,
directory (I had this w/ Entourage X). Currently, I don't get an error, I
just get "no results".
Click to expand...

That's the weirdest part... Can you get the LDAP query to work if you set it
up and use it from the MacOS Address Book application ??
2. Having my calendar show my available times. Currently I see everyone
else's calendars as expected (w/ availability) but the scheduling feature
for myself and others shows me as always busy (despite my calendar being
free).
Click to expand...

I really suspect that could be a server side issue (and I've never seen that
one before).
Can you launch some maintenance operations on the account from Outlook on a
PC somewhere ??

Corentin
 
R

Roger Lee

Corentin, thanks for the follow up.

My IT guys came by and deleted my imported account info and then simply
input it manually w/ the following results:

1. Address book and directory now function correctly.

2. My access to the company's public folders disappeared. I now get a
message that says, "The folder list could not be downloaded".

3. I no longer have access to the scheduling function at all -- I just get
the gray "no information" bar for each participant. Other people see me as
always being busy (have checked on both PC (Outlook) and Mac (Entourage X
synching via IMAP)). Prior to the fix I could see other peoples schedules
but mine showed up as busy.

I've suggested that they do maintenance operations on the account from
Outlook on a PC but does this new situation bring up any other ideas?

--Roger
 
C

Corentin Cras-Méneur [MVP]

Hi Roger,
Corentin, thanks for the follow up.

My IT guys came by and deleted my imported account info and then simply
input it manually w/ the following results:

1. Address book and directory now function correctly.
Click to expand...

That's a good thing. It means the account is setup properly (DAV for
addresses and LDATP for directories)
2. My access to the company's public folders disappeared. I now get a
message that says, "The folder list could not be downloaded".
Click to expand...

Really weird :-( I don't know how you can get DAV setup properly to sync the
address book but not the publoc folder
3. I no longer have access to the scheduling function at all -- I just get
the gray "no information" bar for each participant. Other people see me as
always being busy (have checked on both PC (Outlook) and Mac (Entourage X
synching via IMAP)). Prior to the fix I could see other peoples schedules
but mine showed up as busy.
Click to expand...

Did you have the opportunity to see what was different in the way he setup
the account compared to the way it was before ??
I've suggested that they do maintenance operations on the account from
Outlook on a PC but does this new situation bring up any other ideas?
Click to expand...

I am hoping that you managed to properly setup something in the previous
version that wasn't re-set here the way it should have. If you could take a
look at the settings to see what might be different, that might give us a
clue :-\


Corentin
 
D

Dave Cortright

These both indicate that the Public Folders server in the Advanced tab of
the Exchange account is not set properly.
 
C

Corentin Cras-Méneur [MVP]

These both indicate that the Public Folders server in the Advanced tab of
the Exchange account is not set properly.
Click to expand...

But wouldn't it prevent from synching the addresses as well in this case ???


Corentin
 
D

Dave Cortright

But wouldn't it prevent from synching the addresses as well in this case ???
Click to expand...

No, addresses are synced from the main Exchange server, and GAL data comes
from the LDAP server.
 
C

Corentin Cras-Méneur [MVP]

No, addresses are synced from the main Exchange server, and GAL data comes
from the LDAP server.
Click to expand...

The original mail mentioned:
1. Address book and directory now function correctly.
Click to expand...

as far as I understood it, it meant "account address book can be
synchronized" (meaning you can connect through DAV to sync the data) and GAL
lookup (meaning LDAP is OK) work fine.

I may have misunderstood it though, and it would make more sense since the
public folders became inaccessible in the process.

Corentin
 
R

Roger Lee

Hi Corentin--

I'm still having Calendar/Scheduling issues but there have been two changes
since we last talked:

1) My company has upgraded to MS Exchange 2003.
2) All other issues (Directory & Global Address Book) are solved.

This issue is that Entourage 2004 continues to show no
scheduling/availability info for either myself or others. The calendar does
have all my appointments and accepting other's invitations adds them to my
calendar as expected.

When I login on my Mac via the OWA (using Safari) or on a PC using Outlook,
the scheduling feature works fine and accurately shows my and other's
availability. So, the information is clearly making it to the server, it
just isn't communicating back to Entourage. Any ideas?

Thanks,

--Roger
 
C

Corentin Cras-Méneur [MVP]

Roger Lee said:
Hi Corentin--
Click to expand...

Hi Roger,
I'm still having Calendar/Scheduling issues but there have been two changes
since we last talked:

1) My company has upgraded to MS Exchange 2003.
2) All other issues (Directory & Global Address Book) are solved.

This issue is that Entourage 2004 continues to show no
scheduling/availability info for either myself or others. The calendar does
have all my appointments and accepting other's invitations adds them to my
calendar as expected.

When I login on my Mac via the OWA (using Safari) or on a PC using Outlook,
the scheduling feature works fine and accurately shows my and other's
availability. So, the information is clearly making it to the se
Click to expand...


I'm stuck there. I really wonder what could be wrong. The only option I
would see is to perform a rebuild of the database (the complete one -
that trashes the Exchange cache). This should force Entourage to reset
synchronization with the server from scratch. I hope it'll help :-\


Corentin
 
D

Dave Cortright

This issue is that Entourage 2004 continues to show no
scheduling/availability info for either myself or others. The calendar does
have all my appointments and accepting other's invitations adds them to my
calendar as expected.
Click to expand...

This means that Entourage is for some reason not connecting to the public
folders free/busy server. Check the server entered in the advanced tab of
your Exchange account and make sure it is pointing at the right server.
 
C

Corentin Cras-Méneur [MVP]

Dave Cortright said:
This means that Entourage is for some reason not connecting to the public
folders free/busy server. Check the server entered in the advanced tab of
your Exchange account and make sure it is pointing at the right server.
Click to expand...

But if the calendar has all the appointments on the server, then
Entoruage is indeed connecting. That's what puzzles me :_\


Corentin
 
M

Mickey Stevens

But if the calendar has all the appointments on the server, then
Entoruage is indeed connecting. That's what puzzles me :_\
Click to expand...

I think that the appointments are retrieved using the Exchange Server entry
in the "Account Settings" tab, whereas free/busy data is retrieved using the
Public Folders Server entry in the "Advanced" tab. If only the Public
Folders server is not configured correctly, that shouldn't keep Entourage
from downloading the user's own calendar events.
 
C

Corentin Cras-Méneur [MVP]

Mickey Stevens said:
I think that the appointments are retrieved using the Exchange Server entry
in the "Account Settings" tab, whereas free/busy data is retrieved using the
Public Folders Server entry in the "Advanced" tab. If only the Public
Folders server is not configured correctly, that shouldn't keep Entourage
from downloading the user's own calendar events.
Click to expand...

It could be. We have a standard setup here (server/public) so I never
actually saw what happens when only the public folder can't be reached.

Corentin
 
R

Roger Lee

Thanks Mickey, I looked into your solution:

1. I do currently have access to the Public folders but not to the free/busy
info. Wouldn't both be inoperable if I had the wrong info in place?

2. I matched the exchange server info in both places ("account settings" and
"advanced") w/o any impact, i.e., I still had access to the public folders
but no free/busy info.

Is anybody else having this issue?
 
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