Entourage 2004 - Can't duplicate e-mails in Exchange Folders

S

sallystruthers

Hello.
Has anyone encountered or have a solution for this?

It seems that the keyboard shortcut used to duplicate e-mails ( Apple +
D ) in Entourage 2004 does not work for e-mails inside Exchange
folders. When clicking Apple + 'D' on locally stored e-mails or
"Folders on My Computer" a copy is made of the e-mail message which can
then be dragged and dropped to another folder. This function does not
work in e-mail from my Exchange server. Apple + 'D' does not have any
impact.

Any workaround to this?

We only have two Macs and it happens on both of them. We've created
new identities to test it.
We have Exchange 2003.

Any help would be appreciated.

Thank you!!!!
 
P

Paul Berkowitz

Has anyone encountered or have a solution for this?

It seems that the keyboard shortcut used to duplicate e-mails ( Apple +
D ) in Entourage 2004 does not work for e-mails inside Exchange
folders. When clicking Apple + 'D' on locally stored e-mails or
"Folders on My Computer" a copy is made of the e-mail message which can
then be dragged and dropped to another folder. This function does not
work in e-mail from my Exchange server. Apple + 'D' does not have any
impact.

Any workaround to this?

We only have two Macs and it happens on both of them. We've created
new identities to test it.
We have Exchange 2003.

Any help would be appreciated.
Click to expand...

I see the same thing. In the Edit menu, the "Duplicate Message" menu item
(which carries the Apple+D shortcut) is dimmed. You'll notice the same is
true for news messages like this one, by the way, if you read newsgroups in
Entourage.

The way to copy messages to another folder, which works for both Exchange
messages and all other messages, is to hold down the Option (alt) key and
drag the message to the other folder. It's also easier and quicker. (And it
too imitates the same operation for files in the Finder.)

To copy Exchange (or IMAP or news, i.e. server) messages to a local folder
"On My Computer", you actually don't even need to hold down the Option key
since "moving" from Exchange (server) folder to local does not remove
(delete) from the server folder. But that's a special case - it does do a
move from one Exchange (or other server) message to another folder on the
same account, or from one local folder to another. It's simpler just to hold
down Option key and drag to copy messages from one folder to another. And,
as I said, it's actually easier than your duplicate-in-place, then move,
operation.

(If there were some odd reason why you might want to duplicate an Exchange
message in place and _not_ move it, you would need to work around it by
copying to a local folder, then copying the copy back to the original
Exchange folder, doing both operations by [Option+]drag.)

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
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