Entourage 2004 crashing while running with no window

J

Jeff Sumner

If I close the Entourage window (but don't quit the application), Entourage
will crash in minutes (relating to schedules, I'm thinking)

This is very different behavior than Office X's Entourage, which would run
fine and change its icon on the Dock when new mail arrived.

Anyone have a suggested fix, beyond minimizing the window? I like the extra
room on the Dock.
JD
 
C

Chris Ridd

If I close the Entourage window (but don't quit the application), Entourage
will crash in minutes (relating to schedules, I'm thinking)

This is very different behavior than Office X's Entourage, which would run
fine and change its icon on the Dock when new mail arrived.

Anyone have a suggested fix, beyond minimizing the window? I like the extra
room on the Dock.
Click to expand...

Hit Command-H to hide Entourage; click the application in the dock to bring
it back, or use Command-Tab to reanimate it.

Cheers,

Chris
 
E

Eric Kwang

Jeff Sumner said:
If I close the Entourage window (but don't quit the application), Entourage
will crash in minutes (relating to schedules, I'm thinking)

This is very different behavior than Office X's Entourage, which would run
fine and change its icon on the Dock when new mail arrived.

Anyone have a suggested fix, beyond minimizing the window? I like the extra
room on the Dock.
JD
Click to expand...

Hi JD,

I've had Entourage 2004 crash on me like 26 times in the past week since I
upgraded to Mac OS 10.3.4. And I'm thinking it's mostly due to when it's
synching up my work email (exchange server 2000 SP 2). Had Entourage 2004
run like a charm under 10.2.8, but since the upgrade, nothing but
problems. I'm thinking it could be due to Exchange or the new Mac OS
Panther.
 
J

Jeff Sumner

Hi JD,

I've had Entourage 2004 crash on me like 26 times in the past week since I
upgraded to Mac OS 10.3.4. And I'm thinking it's mostly due to when it's
synching up my work email (exchange server 2000 SP 2). Had Entourage 2004
run like a charm under 10.2.8, but since the upgrade, nothing but
problems. I'm thinking it could be due to Exchange or the new Mac OS
Panther.
Click to expand...

I'm doing some testing now. I've left it with the main window closed for a
while, with no problems, but my next test is to see if I get new mail, does
the application changing the icon force the crash.

I'm just doing POP and NNTP accounts, nothing strange. Of course, I've sent
off all the bug reports to MS.
 
E

Eric Kwang

Jeff Sumner said:
I'm doing some testing now. I've left it with the main window closed for a
while, with no problems, but my next test is to see if I get new mail, does
the application changing the icon force the crash.

I'm just doing POP and NNTP accounts, nothing strange. Of course, I've sent
off all the bug reports to MS.
Click to expand...

Hi Jeff,

Funny you should mention the error messages. On our work PC''s, anytime
a program crashes Win XP asks if you want to send an error message. Our
IT guy says don't bother as MS won't do anything with the info except
spy on what was in the RAM at time of crash or never release a patch. Go
figure. Anyways, I'm going to be fiddling around with Entrouage 2004
myself. Keep me posted on your findings.

Eric
 
B

Barry Wainwright

Hi Jeff,

Funny you should mention the error messages. On our work PC''s, anytime
a program crashes Win XP asks if you want to send an error message. Our
IT guy says don't bother as MS won't do anything with the info except
spy on what was in the RAM at time of crash or never release a patch. Go
figure.
Click to expand...

I think you need to get a new IT guy. This one obviously knows nothing.

Why on earth would MS want to spend time & money implementing a feature,
building the service and hardware to receive these reports from all over the
world, then just use it to 'spy on what was in the ram' and never release a
patch? That guy is a moron.
 
D

Dave Cortright

I think you need to get a new IT guy. This one obviously knows nothing.
Why on earth would MS want to spend time & money implementing a feature,
building the service and hardware to receive these reports from all over the
world, then just use it to 'spy on what was in the ram' and never release a
patch? That guy is a moron.
Click to expand...

Seconded. For anyone who doesn't submit these reports, I ask "Do you vote?",
because it's really the same thing. You're telling Microsoft "one more
customer has run into this specific problem" which is basically a vote to
fix it.

While it's a bit old, this e-mail from Bill Gates pretty clearly illustrates
the value of the crash reporting data:

"The error-reporting features built into [our products] are giving us an
enormous amount of feedback and a much clearer view of the kinds of problems
customers have, and how we can raise the level of reliability in those
products - and that of products made by other companies. As part of this
effort, we recently created a secure Web site where software and hardware
vendors can view error reports related to their drivers, utilities and
applications that are reported through our system. This enables the vendors
who work with us to identify recurring problems and address them far more
quickly than in the past. All of our server software products will
incorporate these error-reporting features in subsequent versions of the
products."

<http://www.microsoft.com/mscorp/execmail/2002/07-18twc.asp>
 
E

Eric Kwang

[QUOTE="Dave Cortright said:
I think you need to get a new IT guy. This one obviously knows nothing.

Why on earth would MS want to spend time & money implementing a feature,
building the service and hardware to receive these reports from all over the
world, then just use it to 'spy on what was in the ram' and never release a
patch? That guy is a moron.
Click to expand...

Seconded. For anyone who doesn't submit these reports, I ask "Do you vote?",
because it's really the same thing. You're telling Microsoft "one more
customer has run into this specific problem" which is basically a vote to
fix it.

While it's a bit old, this e-mail from Bill Gates pretty clearly illustrates
the value of the crash reporting data:

"The error-reporting features built into [our products] are giving us an
enormous amount of feedback and a much clearer view of the kinds of problems
customers have, and how we can raise the level of reliability in those
products - and that of products made by other companies. As part of this
effort, we recently created a secure Web site where software and hardware
vendors can view error reports related to their drivers, utilities and
applications that are reported through our system. This enables the vendors
who work with us to identify recurring problems and address them far more
quickly than in the past. All of our server software products will
incorporate these error-reporting features in subsequent versions of the
products."

<http://www.microsoft.com/mscorp/execmail/2002/07-18twc.asp>[/QUOTE]

Hi Dave and Barry,

I certainly what Bill says is true. And then again, I might be the odd
exception to the rule. I've submitted 26 error reports within the past
couple of weeks. At the rate I'm going, I'll give MS a good few hundred
before summer is out. Hope sometbody back at MS can give me an idea as
to why Entourage 2004 keeps crashing on me! I've completely uninstalled
it and rebuilt the DB's 3-4 times. And the DB utility keeps saying my DB
is corrupt. Argghh! This is driving me nuts. And truthfully, in all
defense to my IT guy (who is a big PC fan), he's pretty good most of the
time. But I must admit, I send in my crash reports--I know on the PC,
when some crash reports are sent in, you can actually log in with your
Passport account and actually check the status of a bug report sent in.
Wonder if we can do that with a Mac too?

Eric
 
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