Entourage 2004 Error Message

S

Sparkdoggy

My Mac came with a test version of Office 2004, but I tried to install an owned version of Entourage. Afterwards, I was told their were conflicts and that I should uninstall one version. I removed the test version and still received the same error message. I then removed both, emptied the trash restarted, then reinstalled the owned version of Entourage. Now when I open Entourage, I receive the following message: "This identity cannot be opened with this version of Entourage."

This version of the software is licensed by our hosted exchange provider and I know 100% for sure it works on my new MacBookPro, since my coworkers are running with the same configuration. What did I do wrong? Is there a way to remove my profile and start over? Any other suggestions?
 
P

phmike457

In your Documents folder, you'll see a folder called Microsoft User
data. You need to delete that folder. If memory serves me correctly,
it will then be recreated by Entourage the next time you start it up;
if I'm wrong, you will need to reinstall Entourage. That folder
presently contains the identity associated with the trial version.
 
D

Diane Ross

In your Documents folder, you'll see a folder called Microsoft User
data. You need to delete that folder. If memory serves me correctly,
it will then be recreated by Entourage the next time you start it up;
if I'm wrong, you will need to reinstall Entourage. That folder
presently contains the identity associated with the trial version.
Click to expand...

This is wrong. If they do this they will lose all of their mail.
 
D

Diane Ross

Now when I open Entourage, I receive the following message: "This identity
cannot be opened with this version of Entourage."
Click to expand...

"This Identity Cannot Be Opened With This Version of Entourage"
This message usually means, for example, that Entourage is at 11.0, but the
saved database was saved in Entourage 11.3.3. Since there was a database
format change in there, Entourage 11.0 cannot open a database saved in
Entourage 11.3.3.

See this page for updates.

<http://www.entourage.mvps.org/downloads/mactopia_dl.html>
 
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