Entourage 2004+Exchange 2003 continual synchronizing & no hair!

M

mallisette

I have seen several posts on this but no fixes.
Setup here, PowerBook G4 10.4.9 (from combi), Entourage 11.3.3 (just
done the 11.3.6 update.
Server is Windows2003 and Exchange 2003.
When sending and receiving sync just goes on and on....., I seemed to
notice this after U/G to 10.4.9.
This happens on 2 different powerbooks, I mail database is about 400Mb
the other about 300Mb.

I have stopped using Ent 2004 and use Apple Mail instead. Any ideas on
what I could try next?


All users (approx 20) of Office X at this site don't have this
problem.
All connected on a 100Mb LAN

I look after, desktops servers LAN, in fact just about everything with
electrical current in it!

Thanks

Mike Allisette
 
C

Corentin Cras-Méneur

When sending and receiving sync just goes on and on....., I seemed to
notice this after U/G to 10.4.9.
Click to expand...

Did you try to create a new identity just in case something was
corrupted in yours??

I've also experienced that with:
- a corrupted calendar event on the server (I figured it out through
port-sniffing, but it wasn't fun at all).
- a lot of e-malis added to a project.....


Corentin
 
W

William Smith

I have seen several posts on this but no fixes.
Setup here, PowerBook G4 10.4.9 (from combi), Entourage 11.3.3 (just
done the 11.3.6 update.
Server is Windows2003 and Exchange 2003.
When sending and receiving sync just goes on and on....., I seemed to
notice this after U/G to 10.4.9.
This happens on 2 different powerbooks, I mail database is about 400Mb
the other about 300Mb.

I have stopped using Ent 2004 and use Apple Mail instead. Any ideas on
what I could try next?


All users (approx 20) of Office X at this site don't have this
problem.
All connected on a 100Mb LAN

I look after, desktops servers LAN, in fact just about everything with
electrical current in it!
Click to expand...

Hi Mike!

Are your users connecting to an internal Exchange Server on the same
company network or are they connecting to an OWA server address while
inside the company network? Try having them connect to an internal
Exchange Server address.

Hope this helps! bill
 
M

mallisette

Hi Mike!

Are your users connecting to an internal Exchange Server on the same
company network or are they connecting to an OWA server address while
inside the company network? Try having them connect to an internal
Exchange Server address.

Hope this helps! bill
Click to expand...

Corentin ,

this problem exisits with 2 similar systems (see below) using
different accounts.

Bill,
All connected on 100Mb LAN, the sever does have OWA service running on
it, but the account settings in ENT 2004-"Exchange server:" field is
just the IP address of the server.

Had this with 2 G4 Powerbooks both running 10.4.9 and ENT 2004. ENT X
is okay.

On opening ENT is says in my folder list next to "user- Exchange
Account" is says not connected, for about 1 min before Synchronizing
starts.

Still no progress

I am just trying the option "partially recieve messages over 20k"
option to see if that helps.
 
W

William Smith

Bill,
All connected on 100Mb LAN, the sever does have OWA service running on
it, but the account settings in ENT 2004-"Exchange server:" field is
just the IP address of the server.
Click to expand...

But is this the IP address of your OWA server or the IP address of a
backend Exchange Server? Make sure it's the address of a backend server.

Hope this helps! bill
 
M

mallisette

But is this the IP address of your OWA server or the IP address of a
backend Exchange Server? Make sure it's the address of a backend server.

Hope this helps! bill
Click to expand...


Bill,

OWA is only running for internal use ( we have now web servers here)
and is the same address as the exchange server, it's all the same
server.
Or am I missing the point?

Mike Allisette
 
W

William Smith

mallisette said:
Bill,

OWA is only running for internal use ( we have now web servers here)
and is the same address as the exchange server, it's all the same
server.
Or am I missing the point?
Click to expand...

Hi Mike!

No, you're not missing the point. You can access your backend server
using OWA too.

The reason I'm making the distinction between "backend" server and "OWA"
is that OWA is often configured as a "frontend" server that allows HTTP
access from the Internet to a user's Exchange account. If a user inside
his company network uses an OWA address that is on the outside of the
network then the connection will still probably work but he will be
traveling through multiple servers.

At this point I'm not sure what would be causing this issue. You can try
putting your Entourage client into "Headers Only " mode to see if this
helps. This should only download header information until the user
clicks the message and displays it. In Entourage go to Tools -->
Accounts and open your Exchange account. Under the Options tab set
Downloading Mail to Partially receive messages over 9999 KB always.
After doing this you'll notice that your Exchange account's name in the
folders list will display "Headers Only".

Hope this helps! bill
 
M

mallisette

Hi Mike!

No, you're not missing the point. You can access your backend server
using OWA too.

The reason I'm making the distinction between "backend" server and "OWA"
is that OWA is often configured as a "frontend" server that allows HTTP
access from the Internet to a user's Exchange account. If a user inside
his company network uses an OWA address that is on the outside of the
network then the connection will still probably work but he will be
traveling through multiple servers.

At this point I'm not sure what would be causing this issue. You can try
putting your Entourage client into "Headers Only " mode to see if this
helps. This should only download header information until the user
clicks the message and displays it. In Entourage go to Tools -->
Accounts and open your Exchange account. Under the Options tab set
Downloading Mail to Partially receive messages over 9999 KB always.
After doing this you'll notice that your Exchange account's name in the
folders list will display "Headers Only".

Hope this helps! bill
Click to expand...

Bill,

thanks for your suggestion, however download headers is no better.

In our small organisation we have about 40 users some PC some Mac.

PC users use OL2003 works well (as it should!)
Mac users use a mixture of Apple mail and Office Vx. No problems with
either of those.

I'm about to build a a couple of Mac's (old G4's), I'm gonna try 10.4
(without combi update)

I'll keep you (and the group posted)

Mike

PS I'd be quite happy to beta test Office 2008 when it's on public
beta.
 
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