Entourage 2004 in Tiger Damaging My Attachments

G

Gene van Troyer

Since upgrading to OSX 10.4, Entourage has been corrupting my attached
files. This applies to compressed or uncompressed attachments of every kind.
In the case zip or Stuffit archives, something is left out when the archive
is encoded and the archive will not decompress. In the case of documents
(any document format), data is either wiped out, turned into garbage text,
or rendered into black patches or streaks. Graphics often become black
squares.

Any suggestions for a solution?
 
G

Gene van Troyer

Since upgrading to OSX 10.4, Entourage has been corrupting my attached
files.
Click to expand...

Supplemental: This affects only attachments that I am sending. I can receive
attachments without any problems.

Gene van Troyer
 
D

Daiya Mitchell

Supplemental: This affects only attachments that I am sending. I can receive
attachments without any problems.
Click to expand...

How'd you know what I was about to ask? :)

Are you running either NetBarrier or Little Snitch, or any similar program?
This was a known issue, eventually tracked to conflicts with those programs,
right when Tiger came out. I vaguely thought both NB and LS had released
updates that solved the problem....

Very long thread with misspelled subject line here, though I don't know what
reading it would do for you:
http://groups.google.com/group/microsoft.public.mac.office.entourage/browse_
frm/thread/5aa10c29c16dc651/ef76a87bd863384d

DM
 
G

Gene van Troyer

Are you running either NetBarrier or Little Snitch, or any similar program?
This was a known issue, eventually tracked to conflicts with those programs,
right when Tiger came out. I vaguely thought both NB and LS had released
updates that solved the problem....
Click to expand...

I had a demo version of LittleSnitch running for a few weeks, but trashed
that a week ago as I decided it was useless. I don't and never have had
NetBarrier. I do have Internet Cleanup installed, but have the NetBlocade
function turned off as it seems to mess with my Firefox Java Script
interaction with certain (MS Windows-oriented) web sites.

I was having this problem before I installed LittleSnitch, and it persists
after I trashed all of the LittleSnitch components.

Might it be something in the Entourage Preferences?

Gene van Troyer
 
G

Gene van Troyer

Same issue here - hope you find an answer soon before forced to abandon
Entourage.
Click to expand...

I've been switching over to OSX Mail to send attachments, but would really
like to solve the Entourage problem. I could always abandon Entourage, but
none of the OSX apps combined (Mail, iCal, Address Book) really has the
functionality found in Entourage, IMO.

Gene van Troyer
 
D

Dan Gaters

Gene van Troyer:
I've been switching over to OSX Mail to send attachments, but would really
like to solve the Entourage problem.
Click to expand...

For the record, I am using Mac OS X 10.4.1, Entourage 11.1.0 and Little
Snitch 1.2b5 without any problems with single or multiple attachments.

DG
 
G

Gene van Troyer

For the record, I am using Mac OS X 10.4.1, Entourage 11.1.0 and Little
Snitch 1.2b5 without any problems with single or multiple attachments.
Click to expand...

That's good to know for anyone who is concerned about incompatibilities,
Dan. That's not why I dumped Little Snitch, though. It just didn't do
anything useful for me that I could see.

Cheers,

Gene van Troyer
 
G

Gene van Troyer

Might it be something in the Entourage Preferences?
Click to expand...

Maybe it has something to do with Entourage Preferences. I trashed all of
the Entourage prefs files and now at least documents are arriving at the
other end in good shape. However, Stuffit archives (SIT, SITX, and ZIP)
arrive with internal errors when sent by Entourage, but are just fine when
sent by Mail.

Gene van Troyer
 
D

Daiya Mitchell

Maybe it has something to do with Entourage Preferences. I trashed all of
the Entourage prefs files and now at least documents are arriving at the
other end in good shape. However, Stuffit archives (SIT, SITX, and ZIP)
arrive with internal errors when sent by Entourage, but are just fine when
sent by Mail.
Click to expand...

Tiger no longer includes the Stuffit engine in the OS. But Entourage depends
on the built-in stuffit engine to compress the documents, if you turn on
compression. Trashing the prefs file probably turned compression back off.

If you have Stuffit installed, I think Entourage will use it--or you can
install it from somewhere--check the archives re Stuffit, Paul B had a post
on that, I believe.

Or you can keep compression off, and use the control-click Create Archive
setting instead.

Sorry. Last time I advanced that theory it was dead wrong, and I was shy to
try it again. It may be wrong again, of course, because it isn't quite clear
where these Stuffit archives you mention are coming from, or whether you had
compression on?

DM
 
G

Gene van Troyer

Tiger no longer includes the Stuffit engine in the OS. But Entourage depends
on the built-in stuffit engine to compress the documents, if you turn on
compression. Trashing the prefs file probably turned compression back off.
Click to expand...

I use Stuffit Deluxe 9.01 and have never used Entourage's compression
feature.

I also tried using Tiger's "Create Archive" function, but that too arrives
at the other end daamaged when sent by Entourage, but undamaged when sent by
Mail.


Gene van Troyer
 
P

Paul Berkowitz

I use Stuffit Deluxe 9.01 and have never used Entourage's compression
feature.

I also tried using Tiger's "Create Archive" function, but that too arrives
at the other end daamaged when sent by Entourage, but undamaged when sent by
Mail.
Click to expand...

Which encoding are you using, and is the "other end" Mac or Windows?

I have sent approximately 100,000 attachments from Entourage and never once
had this problem.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
G

Gene van Troyer

Which encoding are you using, and is the "other end" Mac or Windows?

I have sent approximately 100,000 attachments from Entourage and never once
had this problem.
Click to expand...

Hi, Paul,


I'm using the default encoding for Entourage, Any Computer (Apple Double).
The files are being sent to other Macs to be opened by either Entourage or
Mail.

As I said, I trashed all of my Entourage prefs files, and on the offhand
chance that it was the Remove Attachments from Sent Mail Rule, I disabled
that.

Perhaps there's some conflict with another application, but if so, I have no
idea which it might be.

Gene van Troyer
 
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