Entourage 2004 Login Problem

E

Erik

I've repeatedly received the following message when attempting to
setup an account in Entourage 2004 with an Exchange hosting provider:
"Logon failure: unknown user name or bad password."

-OWA works beautifully with the same account
-I've attempted every possible username format given by the host
-I've tried 5 different users, so I don't think a duplicate entry or
alias is causing a problem
-My proxy settings fine--none configured
-Our host is running Exchange 2003
-SSL is not required, so secure DAL isn't the issue
-I've successfully synced up with a different exchange server in a
non-hosted environment
-The host is using Basic Auth rather than Form-Based authentication
-I've read every document available on the web already dealing with
this problem
-My exchange server is set as the URL to OWA

I've traced some HTTP traffic, and Entourage 2004 seems to be using
the "PROPFIND" verb. Could that be an issue? Could it be some other
strange limitation with Basic Authentication?

Thanks for any help! I'm at my wits end here! The host has spent hours
on this as well and even brought in a Microsoft consultant, and they
still can't get me up and running!

Erik
 
E

Erik Brown

Naren--

Thanks for the suggestion. I actually looked through that doc last week, but
upon a second scan found some interesting info. Since we're in a hosted
environment, we're using Basic Authentication, which is where we seem to be
tripping up.

Based on pg. 17-18 in that doc, it seems that form based auth is used for
communication with Entourage. Is that our problem? How can Entourage 2004
work in a hosted environment if that's the case? I doubt we can talk our
provider into change...I shall try.

Any other suggestions/comments? Anyone?

Erik
 
C

Corentin Cras-Méneur

Any other suggestions/comments? Anyone?
Click to expand...

I've seen this once or twice when the Exchange server itself wasn't up to
date with all the service releases. I could for instance connect on a mirror,
but not on the main server itself. If you cannot do anything about this,
would you by any chance have a mirror/redirector for this server ??


Corentin
 
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