Entourage 2004 - no mail in inbox

K

Kristen

Hello - I just set up an account in Entourage for one of my users, and am
having problems importing her mail into her inbox. I did discover that some
of the messages that should be going into the inbox are being transfered to
the
Mail Views/Unread folder, but the Inbox itself shows "There are no message
in this folder."

The account is an IMAP account. It is configured the same way other Mac
users accounts are configured who are not having this issue. The email is not
stored on an exchange server. I have emptied the cache and repaired the
message list with no change. I have installed all the latest updates.

Any ideas of how to resolve this?
 
M

Mickey Stevens

Did you look at the Inbox under the IMAP account name in the Folder List?

Perhaps there is a rule or Mailing List Manager entry that is moving the
messages. Check the appropriate items under the Tools menu to see if that's
the case.

Note that if they appear under the "Unread" mail view, then they are located
somewhere in your Entourage database. Opening that view simply displays all
unread mail regardless of folder. If you're having trouble locating the
messages, try opening Script Editor (/Applications/AppleScript/) and running
this script when you have one of the messages selected. It should display
the path to the message; if it doesn't start with an account name, look
under "Folders on My Computer".

tell application "Microsoft Entourage"
set theMessage to item 1 of (get current messages)
set theItem to storage of theMessage
set containerPath to {subject of theMessage, name of theItem}
repeat
try
set theItem to parent of theItem
copy name of theItem to end of containerPath
on error
exit repeat
end try
end repeat
set AppleScript's text item delimiters to {"/"}
set pathList to (reverse of containerPath) as text
display dialog "Path to selected message is:" & return & pathList
buttons {"OK"} default button 1
end tell
 
K

Kristen

Thanks for the response Mickey. I plan to keep your recommendations handy for
the future. I discovered the issues preventing email from showing up in the
inbox:

1) The users inbox in the previous email client used had been moved into
another folder. After moving the inbox back to the appropriate location,
emails began importing.

2) The users inbox was too full. Only the oldest emails imported. After
creating additional folders and moving messages into them, the current emails
imported as well.
 
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