Entourage 2004 outgoing rules

N

Nathan Smith

I use Entourage to manage several different email accounts, including
Exchange, IMAP, and POP.

In Entourage X, I had a very simple rule to save any outgoing message to the
local Sent Items folder (or a nested folder therein) on My Computer.

Since the upgrade to 2004, this no longer works consistently. It will work
for both exchange and POP accounts, but NOT .mac IMAP accounts.

An unrelated issue - the online status icon is retained on messages that
have been copied to the local folders from my Exchange accounts. This is
not the case with the IMAP accounts.

Any input on either issue would be appreciated.

Thanks,
 
B

Barry Wainwright

I use Entourage to manage several different email accounts, including
Exchange, IMAP, and POP.

In Entourage X, I had a very simple rule to save any outgoing message to the
local Sent Items folder (or a nested folder therein) on My Computer.

Since the upgrade to 2004, this no longer works consistently. It will work
for both exchange and POP accounts, but NOT .mac IMAP accounts.
Click to expand...

Open the rule and reselect the destination folder. It is possible something
may have got 'out of kilter'
 
N

Nathan Smith

Thanks for the response.

I tried deleting and recreating the rule.

This time kept it as simple as possible:

Criteria - "All Messages"

Action - "Copy Message" to "Sent Items" (the local folder) - I used the
"choose folder" option to select.

Works for both Exchange accounts, works for POP account, work for AOL IMAP,
still does NOT work for .mac IMAP. I have two .mac IMAP accounts - does not
work for either.

Also, tried creating the rule with criteria - account = ".mac account in
question." No go.

This is now the only rule in the outgoing tab, so there should not be any
interference.

Strange.

Any thoughts?
 
N

nathan smith

Still having the below issue.

Created a new identity with only the .mac account. Still ignores outgoing
rules.

Can anybody with a .mac IMAP account verify that outgoing rules operate
correctly?

Thanks,
 
Top