Entourage 2004 reinstalled itself / lost data!

L

legs

When I logged on today and opened Entourage 2004 none of my data was there; calendar, mail folders, notes, address book, etc.

There was one email in my Inbox from 'The Microsoft Mac Team > You have received this message as part of your Microsoft Office 2004 installation'.

I installed the program in Dec 2006 and having been using it daily since!

Can any one help me locate my data files? So far I've been unsuccessful.
 
J

Justin Beek

It just forgot where the User Data is located.

I¹m sure someone else has a better (more elegant) solution, but I¹ve used
this 3-4 times to fix the problem before:
Quit Entourage
Do a search for ³Main Identity².
Sort by Date
Your new, bad, one should be listed first. (The size of the Database will be
quite small)
The next newest one should be your old, good, one. (The size of the Database
should be bigger)
Copy the contents of the OLDER folder to the NEWER folder
Relaunch Entourage and it should see it.

Good luck,
Justin
 
D

Diane Ross

When I logged on today and opened Entourage 2004 none of my data was there;
calendar, mail folders, notes, address book, etc.

There was one email in my Inbox from 'The Microsoft Mac Team > You have
received this message as part of your Microsoft Office 2004 installation'.
Click to expand...

Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder. When Entourage opens in a
new blank Identity, it's usually User error. Sometimes updating software
(including the OS) can cause problems where files go missing. See this link
for help finding 'lost' files.

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity (under Entourage in the Menu bar) and see if your old
identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes).

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.
 
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