Entourage 2004 SP 2 Hangs on two users of 3

C

Carl2650

I have just upgraded to SP2 and now 2 users Entourage will not start.
It just hangs for ages until I force quit. One of the users, my wife,
works normally. I am using a iMac G5 MAC OS X 10.3.9
Any ideas please
 
P

Paul Williams

Did you restart?

I found that I had to restart all the computers that I'd installed this
update on.

Regards,

P.
 
B

Barry Wainwright

I have just upgraded to SP2 and now 2 users Entourage will not start.
It just hangs for ages until I force quit. One of the users, my wife,
works normally. I am using a iMac G5 MAC OS X 10.3.9
Any ideas please
Click to expand...

Do these users have particularly large databases? There is a certain amount
of database housekeeping that happens on a first restart after applying SP2.
With very large databases this can take a few minutes.
 
C

Carl2650

Both of the users have small databases. I have repaired permissions
and re-started several times. I have left Entourage 'running' for over
1 hour without any progress although Activity Monitor is showing high
CPU usage by Entourage.
Any ideas?
 
N

Nathan Herring [MSFT]

Well, if you've cancelled out of an upgrade (by force quitting the Database
Daemon or turning off the computer or some other "hard" way), then it may be
that the identity is in a bad state.

However, I would run the Database Utility for SP 2, located in the Microsoft
Office 2004/Office folder, and choose to compress the identity. This will
have the byproduct of (1) backing up the old identity and (2) upgrading the
identity to the SP 2 format.

If this too takes over an hour, please let us know. We'd be interested in
the size of the Database file in the identity and what kinds of accounts you
had in it, and other such information.

-nh
 
C

Carl2650

Nathan
I am sure that I did not force quit anything during the update, I have
run the Database Utility as you suggest and it took less than 5 minutes
to compact. I am not sure of the size of the Main Identities Database
but am sure it is reasonably small as I am not sure where to find it.
The only accounts I had in it were:
1 mac.com POP3
2 Btinternet.com POP3
There is only a few calender items and a small contacts folder.

Any further thoughts?
Thank you
Carl
 
F

fellmeister

Carl

I had the same problem. Two light users on one iMAC and they both had
spinning beachball and blank entourage screen window. Two other users
on the smae mac no problem but they do not use entourage for email.

tried checking data integrity of database and it says ok. I did not
crash out of update and all eemed to go well.

Trying to re-install the SP update as a standalone update to see if it
helps.
 
B

Boettcher, Scott

Please post your account settings for the .Mac account.
I've read that if you remove the @mac.com part from the account, it will
work in some situations.
FWIW, my .Mac accounts are working OK.

SB
 
N

Nathan Herring [MSFT]

The Database file is located inside the Identity folder. The Identify folder
is the same name as listed in the Identites dialog (which comes up when you
switch identities or use the Database Utility), and lives in
~/Documents/Microsoft User Data/Office 2004 Identities.

For non-UNIX geeks, the tilde represents your home directory, i.e.,
/Users/<nameofuser>; in the Finder, when you have the list of drives and
directories on the left (whose visibility is toggled by the button in the
upper right corner of the window), it is the directory with the little icon
of the house.

If, after compaction using the new Database Utility, you can still not open
the identity without the beachball lingering for minutes (or longer), and
verification of the identity (also in the Database Utility) does not show
corruption, then I would be interested in a copy of the identity to try and
see what is going wrong.

-nh
 
C

Carl2650

Nathan
Thank you the Database is 100Mb. I have run verify and it comes back
OK. I am happy to send you a copy but how do I get it to you and
exactly what do you want?
 
F

fellmeister

Just to say that it has come good. After two days with the spinning
beachball of death on two out of 4 entourage accounts I have fixed it.
How though?
I did a database integrity check on the Main user identity and it was
OK. Then I did a repair database and it creates a duplicate in the same
folder and compresses the original. It still did not work at this point
but I went into the user identity to pull out the backup copy
(uncompressed one) and save it elsewhere. I wanted to try and
re-install Office to try that. One more try to get entourage to go and
it worked.

Also the other user account on the same mac also worked even though I
did nothing to that database.

So working again but a bit nerve wracking?

Why

Simon
 
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