entourage 2004 w/imap - displaying message more than once

S

seb

hoi,

using two different imap accounts with two different servers gives me a
strange behavior: i see a single message more than once in message list.
browser them i can only fetch the body of a single message. doing apple a
and press delete - all message will be highlighted but only one gets the
"-----" line through it.

i've already messed around with keeping synchronised, fetching whole
message, reorganising database - nothing helped. entourage x works
without any problems...

any ideas?

thanks!

seb
 
S

Stefan Seiz

hoi,

using two different imap accounts with two different servers gives me a
strange behavior: i see a single message more than once in message list.
browser them i can only fetch the body of a single message. doing apple a
and press delete - all message will be highlighted but only one gets the
Click to expand...

Yes, seing the same here too with my IMAP Accounts. This is very annoying.
It happens in the English and German Versions of Entourage 2004.

The "ghost" messages can not be deleted. Repairing the message list does
sometimes get rid of te ghosts - most of the time however i need to empty
the cache which is annoying given i have around a GIG worth of mail sitting
on my IMAP Server (CommuniGate Pro).
 
S

Stefan Seiz

Yes, seing the same here too with my IMAP Accounts. This is very annoying.
It happens in the English and German Versions of Entourage 2004.

The "ghost" messages can not be deleted. Repairing the message list does
sometimes get rid of te ghosts - most of the time however i need to empty
the cache which is annoying given i have around a GIG worth of mail sitting
on my IMAP Server (CommuniGate Pro).
Click to expand...

Further on this, i took the time and wrote a little apple script showing me
the Entourage 2004 internals of such messages. It turns out, that the
"Ghost" Messge has ist own MESSAGE ID number.

Here's the aplpescript i used:
tell application "Microsoft Entourage"
set selectedMessages to current messages
repeat with theMessage in selectedMessages
set x to properties of theMessage
end repeat
end tell

You need to select both, the original and the ghost message and then watch
the RESULT in the AppleScript Editor to see the messages properties.

So lets say, the original message has id 1000 and the Ghost has message id
1100 and you use applescript to delete the ghost with:
delete message id 1100
What happens actually is, that the original message with id 1000 gets
deleted and the deletion is also properly carried on to the IMAP Server
where the message gets correctly flagged as deleted.

This leaves you with the Ghost message (ID 1100) which is not deletable.

Hope this helps (should this ever reach Redmond ;-)

Stefan
 
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