Entourage 2004 Will not Sync Contacts Properly

S

Shurafa

I have a user who is running Windows 2000 with Outlook XP in the
office and OS X 10.3 with Entourage 2004 at home. She is able to
synchronize her Mail and Calendar without any problem, however she
only gets 39 of her 1500+ contacts to sync.

After troubleshooting the problem for awhile I found that certain
contacts will not sync and are causing the problem. For example if I
remove the 40th contact from her contacts folder at the office she
will then be able to sync up until contact 46, if I remove that
contact she will sync up until the next contact that Entourage does
not like. She does have a Blackberry which I suspect may be the
culprit here.

What would cause this? Is there any way to identify which contacts are
the problematic ones? Most importantly is there a way to fix it.
 
C

Corentin Cras-Méneur [MVP]

Shurafa said:
After troubleshooting the problem for awhile I found that certain
contacts will not sync and are causing the problem. For example if I
remove the 40th contact from her contacts folder at the office she
will then be able to sync up until contact 46, if I remove that
contact she will sync up until the next contact that Entourage does
not like. She does have a Blackberry which I suspect may be the
culprit here.

What would cause this? Is there any way to identify which contacts are
the problematic ones? Most importantly is there a way to fix it.
Click to expand...


There indeed seems to be a corruption problem in the online database. I
do pretty much the same thing here between Entourage 2004 and Outlookk
2003 through Exchange and I have no problem synching over 500 contacts.

In this case, I'd recomend using the tools offered through Outlook on
Windows. I know that from there you can force the server to perform
maintenance and repair operations (launching the app with "options".
Unfortunately I don't know the exact stpes you'd need to perform. If
ever no one else posts the steps in this group I'd suggest asking in the
Win Outlook group.

It's sad that we don't have the same tools under MacOS X :-\


Corentin
 
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