Entourage and Exchange Mail Delivery Problem (Bug?)

A

Andreas Vogt

I got Entourage 2004 to work fine with our Exchange 2000 corporate servers
through WebDAV (IMAP is not enabled on the servers), except for one very
annoying problem: If Entourage is not the currently active application (i.e.
running in the background), new mail will not be delivered. As soon as I
bring it to the foreground, all new mail shows up. If it is already running
in the foreground, new mail will pop up within seconds of arriving at the
Exchange server (verified this by having a second Mac with Outlook/Classic
next to this one). I'm using the trial. Has anybody else seen this problem?
Sent using the Microsoft Entourage 2004 for Mac Test Drive.
 
A

Andy Ruff

I use Entourage 2004 just fine and have no problems receiving mail when
Entourage is in the background.

-Andy
 
A

Andy Ruff

Let me clarify that, I'm using Entourage to connect to an Exchange 2003
server via WebDAV.

-Andy
 
V

Vogt, Andreas

Is your Exchange server on your LAN, or is it off-site? I'm at a remote
location connected through a T1. I can delay delivery of a message
indefinitely (tried it up to an hour) if I never bring Entourage to the
foreground.

What's really interesting though, is that Entourage seems to get notified of
the new mail. After I send a message from another computer, the status bar
in the lower right hand corner will change from "There are no pending
schedules" to "Now updating inbox" immediately. However, the mail doesn't
get delivered (and Entourage won't chime) until I bring it back to the
foreground. Very odd. I wonder if this is a bug in the test run version
only...

--av


Let me clarify that, I'm using Entourage to connect to an Exchange 2003
server via WebDAV.

-Andy
Click to expand...

Sent using the Microsoft Entourage 2004 for Mac Test Drive.
 
A

Andy Ruff

I'm connecting to my Exchange 2003 server using Entourage 2004's WebDAV
connectivity using SSL on a local coffee shop's public WiFi :).

New mail appears to be coming through no problem for me while Entourage runs
in the background (Word, Excel, PowerPoint, and Photoshop running in the
background as well) and surfing with Safari in the foreground.

Have you gone through the initial sync of all your messages with Entourage
2004? Sometimes new items in the Inbox don't immediately show up until
after you've gone through the initial synch process. The progress bar in
the lower left sometimes sits idle even though Entourage is still syncing.
You can see this by trying to quit Entourage when the progress area is idle.
When Entourage is still syncing, a dialog will ask you if you want to quit
and interrupt the syncing process or quit once syncs have completed.

It might be a test run thing (I'm using the commercial app), though no one
else seems to have reported a similar issue on the newsgroups yet.

-Andy
 
A

Andreas Vogt

Okay, you made your point. ;-)

Yes, I have gone through the whole syncing process, which took quite a while
(I have about 3,000 messages in my inbox). I have now reproduced the problem
on a different Mac (my home machine connecting through VPN). Exactly the
same problem. I wonder if the size of my inbox has anything to do with it?!
It can't be a system resource issue, the one Mac that's having this problem
is a 2x2Ghz G5 with a gig of memory.

Kind of reaching the bottom of the barrel here...

--av



I'm connecting to my Exchange 2003 server using Entourage 2004's WebDAV
connectivity using SSL on a local coffee shop's public WiFi :).

New mail appears to be coming through no problem for me while Entourage runs
in the background (Word, Excel, PowerPoint, and Photoshop running in the
background as well) and surfing with Safari in the foreground.

Have you gone through the initial sync of all your messages with Entourage
2004? Sometimes new items in the Inbox don't immediately show up until
after you've gone through the initial synch process. The progress bar in
the lower left sometimes sits idle even though Entourage is still syncing.
You can see this by trying to quit Entourage when the progress area is idle.
When Entourage is still syncing, a dialog will ask you if you want to quit
and interrupt the syncing process or quit once syncs have completed.

It might be a test run thing (I'm using the commercial app), though no one
else seems to have reported a similar issue on the newsgroups yet.

-Andy
Click to expand...

Sent using the Microsoft Entourage 2004 for Mac Test Drive.
 
A

Andreas

Can one of you Microsoft folks jump in? I have now been able to reproduce
this problem on 3 Macs (G4, G5, PowerBook G4, one of them under Jaguar
(10.2.8), 2 on Panther (10.3.3). On the PowerBook, I installed Office 2004
"by the book", completely removing any other Office apps I had running.

I am seeing in all environments:

1. If Entourage is running in the foreground, mail is delivered with
basically no delay of arriving at the Exchange server.

2. If Entourage is running in the background, it still appears to get
notified immediately by the Server, as the status line changes from "There
are no pending schedules" to "Now updating inbox" with very little delay.

3. As long as Entourage is in the background, the mail never actually gets
delivered. It will get delivered immediately when I bring Entourage to the
foreground.

I am surprised that I'm the only one seeing this problem. I figure I have
varied my test environments enough to narrow it down to the Exchange server
(which I think is unlikely since it is working flawlessly if Entourage is in
the foreground, and how would the server know the difference?), or to the
fact that I'm using the test drive version of Office. Exchange
interoperability via OWA is really the one feature I would upgrade for, but
I would really like to see it work for me before making the leap.

Thanks for any help you can provide.

--av


Okay, you made your point. ;-)

Yes, I have gone through the whole syncing process, which took quite a while
(I have about 3,000 messages in my inbox). I have now reproduced the problem
on a different Mac (my home machine connecting through VPN). Exactly the
same problem. I wonder if the size of my inbox has anything to do with it?!
It can't be a system resource issue, the one Mac that's having this problem
is a 2x2Ghz G5 with a gig of memory.

Kind of reaching the bottom of the barrel here...

--av





Sent using the Microsoft Entourage 2004 for Mac Test Drive.
Click to expand...

Sent using the Microsoft Entourage 2004 for Mac Test Drive.
 
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