Entourage and university popmail server: problems connecting

T

Todd Johnson

I hope that someone can help me. This should be one of the absolute
easiest things to deal with.

Simply tell the program that it's a POP server, type in my accountID,
incoming server popmail.myUniversity.edu, outgoing mail
smtp.myUniversity.edu, send and receive mail, type a password, and...I
should have mail.

I just bought a new Powerbook G4 12", got Office 2004 this last week and
loaded it up, set up Entourage with my normal e-mail settings as outlined
above, which work everywhere else, but with no exception, I get this
message:

"Connection to the server failed or was dropped"
Error: -17895

If I delete this and try using the assistant, and go through to the "Verify"
button, it fails when I try to verify the connection, and the associated help
for Entourage seems to lead to a page about not being able to authenticate
because I need a root certificate...but my popmail server is not using SSL,
and the advanced incoming and outgoing settings do not have the SSL box
checked. During the verification process, the screen also mentions
something like: "Trying to connect securely to incoming server". Is there
some other setting outside of the Entourage program but within the Office
2004 suite which would be telling the program to require secure
communication with the popmail server?

Anybody have an idea. Like I said, this should be the easiest thing in the
world...it's not an Exchange server!
 
M

Martin Zedig

I think this is almost the same problem that I had.
Even though I never had to use a secure connection with other emailclients,
entourage2004 does.

Just think of it as a bug and check the box "use secure connection" in
advanced recieveoptions.

Hope it helps.
/Martin
 
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