Entourage cannot access your data

C

Claire Winn

Please help. I have just clicked on the Entourage icon and the
following message pops up 'Entourage cannot access your data. To attepmt
to fix the problem, rebuild your database.
Has anyone had this problem before?
 
J

Jean Jones

Claire Winn said:
Please help. I have just clicked on the Entourage icon and the
following message pops up 'Entourage cannot access your data. To attepmt
to fix the problem, rebuild your database.
Has anyone had this problem before?

I am having a similar problem with a clone I created with Retrospect
6.0. I am able to rebuild but I keep getting the same message. The
link about closing Daemon does not work for me. Maybe I have a
permissions problem? Entourage on my main disk works fine but I can't
get the clone to work. I want to set up automatic backups for my
system but can't until I get this issue resolved.
 
A

Anand

Entourage is not designed to store the database on a network location...I
guess this is the reason for this behavior.

Anand P
 
J

Jean Jones

I have previously used Retrospect to backup my HD to a FW and had no
problems with Office X database. Could a corruption in the database
cause this accessing problem? I can rebuild successfully but I keep
getting the message and when I finally cancel, I get this:
"You do not have write access to the Entourage application folder. To
run Entourage you must have the administrative user remove the
Identities folder from the application folder."
Note: I am using Office X, not 2001 or 2004.
 
D

Diane Ross

I'm confused. Are you trying to rebuild the Identity on your Firewire drive?

In Entourage 2004, an Identity can't be on a networked volume. MS is aware
of the problem.
 
J

Jean Jones

I cloned my entire internal HD to a FW so that I would have a backup
system. Entourage works fine on my internal HD but no matter what I
do I cannot get it to work on the clone. I keep getting the message
about "cannot access data, need to rebuild." I rebuild and still get
the message. When I cancel I get the "You do not have write
access..." I have tried importing my main identity from the working
Entourage and it still doesn't work. I have tried cloning with
Restore from Disk Utility and also duplicating with Retrospect. I am
ready to abandon Entourage. I do not like using it if I cannot have a
backup. Are you saying that using a clone on a FW is the same as a
networked volume and it isn't allowed? Previously I have cloned and
Entourage worked fine. I am not much of a techie, as you can tell.
Any help greatly appreciated.
 
J

Jean Jones

Bump. Please, anyone else successfully cloned HD ro a FW and had
Entourage work okay?
 
D

Diane Ross

I cloned my entire internal HD to a FW so that I would have a backup
system. Entourage works fine on my internal HD but no matter what I
do I cannot get it to work on the clone. I keep getting the message
about "cannot access data, need to rebuild." I rebuild and still get
the message. When I cancel I get the "You do not have write
access..." I have tried importing my main identity from the working
Entourage and it still doesn't work. I have tried cloning with
Restore from Disk Utility and also duplicating with Retrospect. I am
ready to abandon Entourage. I do not like using it if I cannot have a
backup. Are you saying that using a clone on a FW is the same as a
networked volume and it isn't allowed? Previously I have cloned and
Entourage worked fine. I am not much of a techie, as you can tell.
Any help greatly appreciated.

Did you boot from the clone? That should work, but you cannot be booted from
another drive and run the copy on the clone.
 
J

Jean Jones

Yes, I booted from the clone. I dismounted all other volumes before
opening Entourage.
 
D

Diane Ross

Yes, I booted from the clone. I dismounted all other volumes before
opening Entourage.

This sounds more like a permissions error. I recently had a problem creating
a backup using Synchronize Pro X that was similar. You might have to run the
backup again to be sure the problem is fixed. I would run this on both MUD
folders to be sure.

I suggest you try this:

1. Click the "Microsoft User Data" folder, to select it.
2. Use the File menu to choose Get Info.
3. Click the "Ownership and Permissions" triangle to show its contents.
4. Click the "Details" triangle to show its contents.
5. Make sure that the "Owner" is set to you - your login name.
6. Make sure that the "Access" for "Owner" is set to "Read & Write".
7. Click the "Apply to enclosed items" button.

This may allow the files and folders in your
"Microsoft User Data" folder to be accessed. If
it doesn't, you'll need to use Terminal to fix
the problem.

Here's how to do it in Terminal:

1. Open Terminal (it's in the "Utilities" folder,
inside the "Applications folder).
2. Type "cd ", without the quotes. Note that
there is a space after "cd" and you should not
press Return.
3. Switch to the Finder and find the "Microsoft
User Data" folder on your system disk.
4. Drag this folder to the Terminal window and drop it there.
5. Click the Terminal window to make it active.
6. Press Return.
7. Type "sudo chown -R <your_login_name> .". The
text <your_login_name> should be the "short name"
for you as the logged-in user. It's the same name
as the name of your Home folder. The last
character that you need to type is period or
"dot" (.).

8. Press Return. You'll need to provide your
admin password and press Return again.

This will make the files visible if they have
read/write permissions for the owner. To ensure
that all files have read/write permissions, enter
the following into Terminal:

"chmod -R 755 ." without the quotes, and press Return.

Let me know if this works.
 
J

Jean Jones

Diane,
Thank you for your help. I did change permissions on the MUD folder
and recloned. I booted from the clone and unmounted my source volume
but I still get the same message. I am just not brave enough to mess
with the terminal as I am NOT a techie. I guess that I will have to
start from scratch or simply use Apple's Mail instead of Entourage,
though I have always liked Entourage. Thanks for the time you've
spent trying to help me resolve this.
Jean
 
D

Diane Ross

Thank you for your help. I did change permissions on the MUD folder
and recloned. I booted from the clone and unmounted my source volume
but I still get the same message. I am just not brave enough to mess
with the terminal as I am NOT a techie. I guess that I will have to
start from scratch or simply use Apple's Mail instead of Entourage,
though I have always liked Entourage. Thanks for the time you've
spent trying to help me resolve this.

I'm not a techie either, but the instructions for the terminal involve just
a copy/paste. If you do it wrong, the terminal will just balk and do
nothing. Try it. You'll be surprised at how easy it is.
 
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