Entourage cannot access your data

I

IndyJames

Entourage cannot acces you data. To attempt to fix the problem, rebuild your database.

I get this message just after a clean install. Unfortunately, I forgot I didn't have a previous office version on here and transferred my identity into the new version. However, I never had an identity since I never installed Ent. 2004. Now I can't get past this message. It takes me to the database utility to rebuild a database that is not listed. How do I create a new identity and start over.
 
D

Diane Ross

Entourage cannot acces you data. To attempt to fix the problem, rebuild your
database.

I get this message just after a clean install. Unfortunately, I forgot I
didn't have a previous office version on here and transferred my identity into
the new version. However, I never had an identity since I never installed Ent.
2004. Now I can't get past this message. It takes me to the database utility
to rebuild a database that is not listed. How do I create a new identity and
start over.
Click to expand...

Did you put your Main Identity folder into the Office 2008 Identities folder
or the Office 2004 Identities folder?

Some users have just moved the Main Identity into the 08 folder and
Entourage did the rebuild to update it. Try renaming the old Identity and
move it into the Entourage 2008 Identities folder and use Switch Identity in
the menu bar to select it. See if Entourage 08 will rebuild it.

If you rename or move the Main Identity in the Microsoft User Data folder,
Entourage will create a new blank one when it's launched.
 
P

phmike457

If you go to documents/microsoft user data/office 2004 identities and
delete anything that's in there, it will automatically create a new
identity the next time you start entourage.
 
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