Entourage cannot connect to the Exchange server

S

Sandyman

I use Entourage on my iMac to connect to my office e-mail account.
First I launch a VPN tunnel, and then open Entourage. All of a sudden,
without changing any settings, I keep getting an error message reading
"Entourage cannot connect to the server. Verify that your computer is
connected to the network. Your mail could not be sent".

I'm not having any Internet connectivity problems, and am even able to
launch the VPN to my office with no problem, so I am able to connect to
my office on that level. I have also verified that there are no issues
on the Exchange server end; other users can connect with no problem.
The only recent change is that I purchased a MacBook at home, and
activated AppleTalk on the iMac to support networking with the iBook.
But that was a day or two before this Entourage problem cropped up.

Anyone have any ideas? Thanks in advance for your help.
 
C

Corentin Cras-Méneur

Sandyman said:
I use Entourage on my iMac to connect to my office e-mail account.
First I launch a VPN tunnel, and then open Entourage. All of a sudden,
without changing any settings, I keep getting an error message reading
"Entourage cannot connect to the server. Verify that your computer is
connected to the network. Your mail could not be sent".
Click to expand...


Can you connect to OWA through your web browser when you are conencted
through VPN??
I'm not having any Internet connectivity problems, and am even able to
launch the VPN to my office with no problem, so I am able to connect to
my office on that level. I have also verified that there are no issues
on the Exchange server end; other users can connect with no problem.
The only recent change is that I purchased a MacBook at home, and
activated AppleTalk on the iMac to support networking with the iBook.
But that was a day or two before this Entourage problem cropped up.
Click to expand...

AppleTalk won't help you in this case. Entourage uses WebDAV (lets say
HTTP) to connect to the server. It's the same thing as what you do when
you use your Mac to check your e-mails through WebMail.

Corentin
 
D

Diane Ross

Outlook Web Access - a method of accessing your exchange server via a web
browser.
Click to expand...

OWA is Outlook Web Access, which is the way that you can get to your
exchange account from a web browser. It uses a particular protocol called
HTTPDav (also called WebDAV) to do this. Entourage piggybacks on this
functionality to do calendar and contact sync and to get Free/Busy
information. If OWA isn't enabled on the server, you can't get any of the
new Entourage contact and calendar functionality.


--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
C

Corentin Cras-Méneur

Diane Ross said:
Entourage piggybacks on this
functionality to do calendar and contact sync and to get Free/Busy
information.
Click to expand...

Entourage X does. ENtourage 2004 also gets (and sends) e-mails through
the OWA server.
No OWA: no e-mail.......


Corentin
 
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