Entourage can't print html mail properly either

B

bodsham

I can't quite believe I am writing this but... I just booked a plane ticket. The html mail appears OK in Entourage but if I try to print it I get a tiny squished, unreadable version that's about one fifth of the real size. Totally useless. The same mail prints perfectly in Mail.
Incredible....
 
D

Diane Ross

I can't quite believe I am writing this but... I just booked a plane ticket.
The html mail appears OK in Entourage but if I try to print it I get a tiny
squished, unreadable version that's about one fifth of the real size. Totally
useless. The same mail prints perfectly in Mail.
Incredible....
Click to expand...

I rarely print, but I just tried printing your message and it printed in a
nice readable font. Check in Entourage preferences --> Fonts to see what
your selection is for print. I used the default Courier 12.

It could be a complex HTML message would print differently. You could always
select Source under Message --> Source in the Menu bar and print it instead.

If you would like to send me an example to try, I will be happy to test it
here. Use forward as attachment.

<http://www.entourage.mvps.org/support_options/email.html>
 
B

bodsham

If it's an airline ticket it's got to be printed, and look genuine. Changing the font doesn't make any difference I'm afraid and this isn't a document I can send on. It does seem to affect all Virgin Atlantic tickets; none of them will print correctly in Entourage.
 
A

Allen Watson

Try changing the font for HTML mail in preferences to a "standard" font like
Verdana or Arial or Times. And make sure the size is also reasonably large.
Open the message and try printing again.

I've not encountered any problems printing HTML mail myself, including
airline boarding passes. If changing font in preferences does not help, you
might try this:

Assuming you are in Entourage 2008, select the Message menu, "Source". (In
2004, Source is in the View menu.) Select and copy ALL the HTML source,
which is everything starting with "<html>" and ending with "</html>".

Open Textedit; paste. Use TextEdit's Format menu to "make Plain Text". Save
the file as "ticket.html".

Now, open Safari, and use the File>Open menu to open your ticket.html file.
If it displays properly, try printing from Safari.

Good luck!
 
B

bodsham

Changing the font makes no difference I'm afraid. The easiest solution for me is just to open the thing in Mail instead and print from that - works perfectly.
 
A

Andy Ruff

Changing the font makes no difference I'm afraid. The easiest solution for me
is just to open the thing in Mail instead and print from that - works
perfectly.
Click to expand...

What airline are you buying from? I'd like to see if we can reproduce this.

-Andy
 
B

bodsham

Like I said - Virgin Atlantic. I could send a copy possibly to someone if you provided a MS email address. It is an airline ticket so I am a little wary of just putting it online.
 
Top