entourage continually redownloads all of my hotmail inbox

M

macboy

Version: v.X
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

I have a premium hotmail account and it's always been fine.

Not sure why this should happen now, but there are over 10000 messages so it's extremely annoying. I've let it play out twice, deleted all the duplicates, rebuilt the database, repaired permissions in osx, only to watch it happen again.

I migrated to pop3 a while ago and all has been fine. Nothing's changed; no upgrades, no new settings etc. so I can't figure it out at all.

any suggestions?

thanks
 
A

Adam Bailey

Not sure why this should happen now, but there are over 10000 messages so
it's extremely annoying. I've let it play out twice, deleted all the
duplicates, rebuilt the database, repaired permissions in osx, only to watch
it happen again.
Click to expand...

Don't leave 10,000 messages in your Inbox. If you need to keep them on
the server, log into the Hotmail web site and move them into a
subfolder. The Inbox is for new mail, not for storage.
 
M

macboy

Don't leave 10,000 messages in your Inbox. If you need to keep them on
the server, log into the Hotmail web site and move them into a
subfolder. The Inbox is for new mail, not for storage.
Click to expand...

With respect, what's that got to do with Entourage and/or Hotmail malfunctioning? As it happens I want them in my inbox for easy access and searching when I'm on someone else's computer. On mine, they're sorted into folders.

I'd love some help with the actual problem, thanks.
 
E

Ed Kimball

With respect, what's that got to do with Entourage and/or Hotmail
malfunctioning? As it happens I want them in my inbox for easy access and
searching when I'm on someone else's computer. On mine, they're sorted into
folders.

I'd love some help with the actual problem, thanks.
Click to expand...

What it has to do with the problem is that mail servers occasionally make
changes to their operation that make mail readers such as Entourage think
that the messages have not been downloaded -- so it downloads them again.

If you follow Adam's suggestion and take the messages off the server, they
won't be there to download! This is the way POP is designed to work.
 
M

macboy

thanks ed and thanks adam, but that's more of a workaround and doesn't address what must be a solvable malfunction. besides which I like having all my messages in my inbox - just like I do with my gmail account and with yahoo. it makes for easier searching and access.

the puzzle is that once i've downloaded the thousands of messages and then deleted the duplicates from my entourage folder, why would they all download AGAIN next time I send and receive? they arent' continually changing the servers and every user of MS entourage isn't having the problem, so there's a solution somewhere. there has to be.

any ideas?
 
A

Adam Bailey

thanks ed and thanks adam, but that's more of a workaround and doesn't
address what must be a solvable malfunction.
Click to expand...

It is not solveable. POP is not designed for long-term on-server
storage, and Hotmail's kludge of allowing POP access to what should be
an IMAP server doesn't help the situation.
 
R

RIKSB

[/QUOTE]
It is not solveable. POP is not designed for long-term on-server
storage, and Hotmail's kludge of allowing POP access to what should be
an IMAP server doesn't help the situation.
Click to expand...

Hi I have the same type of problem with my isp and their pop mailserver. I fail to understand your point. As I understand it a pop server does not keep the emails on the server, once downloaded they are deleted from the server. if this doesn't happen then I could understand why the pop server keeps wanting to push the mails onto the email client. Therefore I would think somethign is wrong with the mailserver or entourage because it is not telling the mail server to delete the mails after successful download. Any help would be appreciated.
 
M

macboy

thanks to everyone but it's solved now.

RIKSB - it only deletes from the server if that's what you've set up in the account options of your mail application (in the tools menu). In MS Entourage there is a box to tick saying "leave a copy of each message on server" and also "delete messages from the server if deleted from this computer".

what i had been doing was letting it re-download all the messages and then deleting those downloaded messages as they were duplicates. last night (actually most of yesterday) I let it re-download the 10,000 messages, then deleted the EXISTING messages as duplicates. everything is as it was and all is well in the kingdom.

thanks to all for their contributions. god knows why it happened in the first place but it's not happening now and, sometimes, that's good enough!
 
A

Adam Bailey

what i had been doing was letting it re-download all the messages and then
deleting those downloaded messages as they were duplicates. last night
(actually most of yesterday) I let it re-download the 10,000 messages, then
deleted the EXISTING messages as duplicates. everything is as it was and all
is well in the kingdom.

thanks to all for their contributions. god knows why it happened in the first
place but it's not happening now and, sometimes, that's good enough!
Click to expand...

Regardless it may happen again next time the Hotmail servers reboot or
a chicken lays an egg. My recommendation stands to move those messages
out of the inbox. Moving them into one subfolder shouldn't make a
difference for search.
 
W

William Smith [MVP]

Adam said:
Regardless it may happen again next time the Hotmail servers reboot or
a chicken lays an egg. My recommendation stands to move those messages
out of the inbox. Moving them into one subfolder shouldn't make a
difference for search.
Click to expand...

Adam is correct. This may very well happen again. In fact, it probably
will happen again knowing the nature of POP accounts.

If you want the functionality of IMAP then use an IMAP account. Consider
forwarding your Hotmail POP account to a Gmail IMAP account and use
Gmail to read messages online.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>
 
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