Entourage corrupting attachments from Outlook users

D

Daniel Lord

Anything attached to email from Outlool Windows users is corrupted:
zip files, Word documents, Excel spreadsheets, Powerpoint
presentations. I recently upgraded to Entourage 10.1.5. Is this a
known problem or 1) do I have some compression setting wrong or 2) did
the upgrade get botched somehow?
 
D

Dave Cortright

Anything attached to email from Outlool Windows users is corrupted:
zip files, Word documents, Excel spreadsheets, Powerpoint
presentations. I recently upgraded to Entourage 10.1.5. Is this a
known problem or 1) do I have some compression setting wrong or 2) did
the upgrade get botched somehow?
Click to expand...

More info, please. Do the attachments show up at all? What happens when you
try to open them? Do you get a .tnef attachment instead?
 
H

Hernan Morales

The files are converted into a "MS-TNEF" in Entourage
Even simple things like JPGs.
It seems to be only attachments coming from with in the company.
 
D

Dave Cortright

The files are converted into a "MS-TNEF" in Entourage
Even simple things like JPGs.
It seems to be only attachments coming from with in the company.
Click to expand...

This is not an Entourage problem, it is an Outlook problem. Anyone sending
mail from Outlook should be using HTML rather than RTF. RTF messages are
Outlook proprietary and no other mail client can fully interpret them.
 
B

Barry N. Wainwright

The files are converted into a "MS-TNEF" in Entourage
Even simple things like JPGs.
It seems to be only attachments coming from with in the company.
Click to expand...

Winmail.dat and/or application/ms-tnef files are sent by Windows users of
Outlook or Exchange who have their mail clients set up to use ŒRTF¹ instead
of plain text or HTML.

Usually they only contain a styled text version of the message you have just
read in plain text, but they can contain encoded attachments that you can¹t
usually get to.

Fortunately, there is an excellent little application that lets you read
these files and extract the attachments, called ³TNEF¹s Enough², by Josh
Jacob. Here¹s a link that should let you find it on VersionTracker:

<http://www.versiontracker.com/mp/new_search.m?productDB=mac&mode=Quick&OS_F
ilter=MacOSX&search=tnef&x=14&y=8

Better still, contact you correspondent and ask them to reset their mail
client prefs to use plain text, or at worst, HTML.



--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Seen the Entourage FAQ pages? - Check them out:
<http://www.entourage.mvps.org/toc.html>

Please post responses to this newsgroup. If I ask you to contact me
off-list, remove '.INVALID' from email address before replying.
 
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