Entourage crash

  • Thread starter Lee Combrinck-Graham
  • Start date
L

Lee Combrinck-Graham

My entourage works fine for calendar, contacts and sending mail.
However, for the last 24 hours, when I try to get mail, it begins the
process, then crashes.

I have updated it to the most recent version by downloading updates
from the Mactopia website...since this problem began to occur. i have
also restarted my computer.

Any experience with this?
 
B

Barry Wainwright

My entourage works fine for calendar, contacts and sending mail.
However, for the last 24 hours, when I try to get mail, it begins the
process, then crashes.

I have updated it to the most recent version by downloading updates
from the Mactopia website...since this problem began to occur. i have
also restarted my computer.

Any experience with this?
Click to expand...

It is likely to be a corrupt mail on the server - see here for details:

<http://www.entourage.mvps.org/troubleshoot/crashes.html>
 
E

Eric Kwang

My entourage works fine for calendar, contacts and sending mail.
However, for the last 24 hours, when I try to get mail, it begins the
process, then crashes.

I have updated it to the most recent version by downloading updates
from the Mactopia website...since this problem began to occur. i have
also restarted my computer.

Any experience with this?
Click to expand...
Hi Lee,

I've had the same problems with Entourage 2004; I'm using Entourage 2004 on
Mac OS 10.3.4 w/Exchange services too.

Eric
 
L

Lee Combrinck-Graham

Barry Wainwright said:
It is likely to be a corrupt mail on the server - see here for details:

<http://www.entourage.mvps.org/troubleshoot/crashes.html>
Click to expand...

As best i could I checked these things and rebuilt the data base. The
problem still occurs. I can send messages and work with calendar and
contacts, but when it starts to receive messages it crashes. should I
uninstall and reinstall? if so, where can i find the uninstall
software?

Thanks for the help.
 
W

Walt Basil

As best i could I checked these things and rebuilt the data base. The
problem still occurs. I can send messages and work with calendar and
contacts, but when it starts to receive messages it crashes. should I
uninstall and reinstall? if so, where can i find the uninstall
software?

Thanks for the help.
Click to expand...

The removal is located in:
HD/Applications/Microsoft Office 2004/Additional tools/Remove Office/
 
P

Paul Berkowitz

The removal is located in:
HD/Applications/Microsoft Office 2004/Additional tools/Remove Office/
Click to expand...

That won't help. It's an email message that's zonking the Junk Mail Filter
(in Entourage X only - it's fixed in 2004). Turn off Junk Mail Filter an now
you can Send & Receive. Then you should be able to turn JMF back on again.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - **2004**, X
or 2001. It's often impossible to answer your questions otherwise.
 
G

Guest

-----Original Message-----

Hi Lee,

I've had the same problems with Entourage 2004; I'm using Entourage 2004 on
Mac OS 10.3.4 w/Exchange services too.

Eric

.
Click to expand...

I too have begun experiencing the constant crashing
syndrome with Entourage for X. It's to the point where
the program won't even open now. I've gone through all
my fonts as suggested in the online support section as
well as removed and installed Entourage 3 times today.

Funny thing is all the other Micorsoft Office for Mac
programs and Outlook 2001 for OS9 work flawlessly.

I just don't get it. And to top things off, everything I
do to get help using MS's online support leads me from
one dead end to another. It's almost like they're
forcing us to use the pay for help "option". I even
tried it on my PC laptop and there isn't a selection for
Entourage.

Anyone else notice these things?!?!?!
 
M

Mike

-----Original Message-----


The removal is located in:
HD/Applications/Microsoft Office 2004/Additional tools/Remove Office/

--
Walt Basil
www.basilweb.net

You can email me at (firstname)AT(lastname)web.net

.


That won't help. It's an email message that's zonking
the Junk Mail Filter
(in Entourage X only - it's fixed in 2004). Turn off
Junk Mail Filter an now
you can Send & Receive. Then you should be able to turn
JMF back on again.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page:
<http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage:
<http://macscripter.net/scriptbuilders/>
Click to expand...


The above solution seems like it would apply to my
situatino as I had JMF turned on before the crashing
issue became a termainally fatal problem.

Any sugestion as to how I can perform the suggested tasks
when I can't even get Entourage (for OSX) to open without
crashing? I am able to use MS Outlook 2001 still in
OS9. Thanks...
Mike
 
P

Paul Berkowitz

The above solution seems like it would apply to my
situatino as I had JMF turned on before the crashing
issue became a termainally fatal problem.

Any sugestion as to how I can perform the suggested tasks
when I can't even get Entourage (for OSX) to open without
crashing? I am able to use MS Outlook 2001 still in
OS9. Thanks...
Click to expand...

Remove the Entourage Preferences (if you see one) and Entourage Settings
(10) files from ~/Library/Preferences/Microsoft/ . That should allow
Entourage to launch without running the Send & Receive All schedule at
startup.


You may also need to remove the com.microsoft.Entourage.plist in
~/Library/Preferences/.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - **2004**, X
or 2001. It's often impossible to answer your questions otherwise.
 
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