Entourage Crashed - Please Help

O

oliver

I was using entourage yesterday and when I started the application it
started the registration again for Entourage as though it had never
been used, all my emails and attachments and everything on entourage
hass gone, is there any way to recover it as I am sure that it is
hidden somewere in my brand new powerbook!!!!
 
K

K

Wish I had the solution!! This is what's happened to me.

It happened once before, after I'd installed OSX but I'd
hardly entered anything into Entourage at that stage so I
didn't worry too much about it. This time I've just
installed a new version of some software, and it's happened
again - no warning, no explanation. Quit the progam, opened
again and it's like I've never used it before..

Have you installed any new software out of interest?

Also, if you do find a way to recover your data, can you
please email me: longshotfilm@(nospam)yahoo.com

K
 
L

Lawrence Stickell

Wish I had the solution!! This is what's happened to me.

It happened once before, after I'd installed OSX but I'd
hardly entered anything into Entourage at that stage so I
didn't worry too much about it. This time I've just
installed a new version of some software, and it's happened
again - no warning, no explanation. Quit the progam, opened
again and it's like I've never used it before..

Have you installed any new software out of interest?

Also, if you do find a way to recover your data, can you
please email me: longshotfilm@(nospam)yahoo.com

K
Click to expand...
This happened to me and it turned out that with the crash, the identity
switched, so all my data was still there, I just needed to switch back to
the original identity.
 
K

K

-----Original Message-----

This happened to me and it turned out that with the crash, the identity
switched, so all my data was still there, I just needed to switch back to
the original identity.

.
Click to expand...
Tried that. Only have one identity listed. And no information.
K
 
D

Diane Ross

Tried that. Only have one identity listed. And no information.
Click to expand...


It's possible that Entourage is looking in the wrong location for your MUD
folder. You probably have more than one Documents folder. Entourage expects
the folder to be in your Documents folder. For OS X users, that's the
Documents folder in your User's folder. Open Entourage, create a new
identity and name it something unique so you can do a search on it and it
will be the only thing that shows up. Now do a search in the Finder for this
new identity. This will tell you where Entourage is looking for Identities.
Fix if you have more than one Microsoft User Data Folder... Move the
identity folder you want to use to the Office Identities folder that
Entourage is recognizing. Your identity is named "Main" by default. Be sure
to rename one so you do not overwrite. Switch Identities to view your mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, just drag each
folder to the desktop. this creates an MBOX file. Switch identities. Drag
the MBOX files into the folder window of Entourage. Remember keep a backup
of all data before deleting.
 
K

K

THANK YOU THANK YOU THANK YOU. It worked. For some reason I
suddenly had two Microsoft User Data folders and the one
that had all my info was in the wrong spot. So now I have
my contacts and emails back and I feel like I can breathe
again. THANK YOU THANK YOU.
Yay.
k
 
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