Entourage crashes attempting to read HTML-letter

[Peter Häggstrand]

Hi!

I'm having problems with my entourage lately. When it tries to read certain
HTML-newsletters it freezes for a while and then crashes. It's always from
the same senders and I have contacted the companies in question, but they
have not made any changes to their mail code.

When I try other e-mail applications I don't have this problem... It's just
Entourage. I can't delete the mails either, it crashes as soon as I try to
mark a letter.

Any ideas on what might cause these types of crashes? What kind of code is
likely to be causing this? Is there a typical type of formatting/encoding
that Entourage is sensitive too?

Best regards,

Peter Häggstrand
University of Växjö, Sweden

 

[Mickey Stevens]

Use the free application "Preferential Treatment" to check your preference
files (specifically com.apple.internetconfig.plist) for problems.
<http://homepage.mac.com/jonn8/as/html/pt.html>

If that doesn't work, try moving the com.apple.internetconfig.plist file
from ~/Library/Preferences to another location, logging out and back, and
trying again, to see if that preference file is corrupted.

If that doesn't help, try the same thing with the "Tasman Browser.cache" and
"com.microsoft.browserfont.cache" files located in ~/Library/Caches/.

If that doesn't help, try rebuilding the database. In Entourage 2004, you
must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

("~" represents your home folder, usually located in /Users/<Your User>/.)