Entourage crashes so often!

H

Hin Chin Qui

Hi,

I¹m using Entourage 2008, version 12.1.5 (081119). On Leopard 10.5.6.

Recently it has been crashing so often. At least twice a day. And I have no
idea why. I did not install any scripts.

Can someone please help me?

Thanks! :)
 
D

Diane Ross

Recently it has been crashing so often. At least twice a day. And I have no
idea why. I did not install any scripts.

Scan this page <http://www.entourage.mvps.org/troubleshoot/crashes.html> to
see if one of the descriptions describe what's happening when you crash.
Crashes Stalls & Quits (#3) has 13 options to check. This is the quickest
way to find a solution. If you problems are too generic, then follow these
steps:

Steps to help determine where the problem is located.

1. you can eliminate your Identity by creating a new Identity in Entourage
and see if you experience the same problem.

2) if a new Identity still exhibits the same issues, then create a new User
in System Preferences and test Entourage there.

If the problem is in your User's account, then log out/in with Shift key
down to disable any startup items. Test. If the problem still exists, it's
most likely a preference file that's corrupt. See this page for help:

Troubleshooting Basics
<http://www.entourage.mvps.org/troubleshoot/basics.html>

If the problems still exist in the new User, it's a problem with your Office
install or your base OS files. If running the Apple combo does not fix, then
you might need to reinstall Office and/or do an "Archive & Install".

<http://www.entourage.mvps.org/troubleshoot/combo.html>
 
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