BarbR7 said:
Hi, new user of Entourage. Worked fine until this morning. (Started
happening after added a new Project.) At main page when I clicked Contacts,
the entire program crashed. Now this happens with all my Projects. Cannot
call tech support til Monday but was using this weekend to set up Entourage.
Would appreciate any help. Thanks.
Try moving this folder to the desktop. Quit and relaunch Entourage.
~/Library/Preferences/Microsoft/
If that doesn't help....
Steps to help determine where the problem is located.
1) you can eliminate your Identity by creating a new Identity in Entourage
and see if you experience the same problem.
2) if a new Identity still exhibits the same issues, then create a new User
in System Preferences and test Entourage there. If the problem is in your
User's account, then log out/in with Shift key down to disable any startup
items. Test. If the problem still exists, it's most likely a preference file
that's corrupt. See these pages for help:
Find solutions for crashes, conflicts and general problems with Entourage
<
http://www.entourage.mvps.org/troubleshoot/crashes.html>
Troubleshooting Basics
<
http://www.entourage.mvps.org/troubleshoot/basics.html>
3) If the problems still exist in the new User, it's a problem with your
base OS files. If running the Apple combo does not fix, then you might need
to do an "Archive & Install".
<
http://www.entourage.mvps.org/troubleshoot/combo.html>
--
Diane
Entourage Help Page <
http://www.entourage.mvps.org/>
Entourage Help Blog <
http://blog.entourage.mvps.org/>
YouTalk <
http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <
http://twitter.com/entouragehelp>
