Entourage crashes when deleting Deleted items

M

Mark

I am using Microsoft Entourage 10.1.6 on a 350 Mac AGP G-4 Desktop
with Panther 10.3.5 with all updates.
In Entourage when I delete from the tools menu empty deleted item
folder or by control clicking on deleted items and there is more than
one item in the folder all works well, BUT when I select all the
individual items in the folder directly and hit the delete key
Entourage crashes 95% of the time. Tried reinstalling and tossing the
Microsoft preference folder and it will work once and then revert to
crashing. This is more of a nuisance as I have other ways to delete,
but would still like to understand it.
Tried both the advanced and typical rebuild. It is a mystery as I can
delete through the menu or by selecting one item at a time or as I
said with the control key. Used onyx, Cocktail, Disk Warrior and
Norton Disk Doctor.
Thanks Mark
 
B

Barry Wainwright

It is possibly an early sign of mild database corruption.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.
 
M

Mark

Thanks Barry I did everything you suggested and even trashed the whole
Microsoft User Data folder and started clean. The problem still
exists. It will work once and then crashes everytime after that.
 
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