Entourage crashing in HTML display mode after Tiger Update

J

jakmac

Any suggestions from the group re what to try to get HTML display
functionality in Entourage after Tiger upgrade? When in HTML display
mode and clicking on any HTML email, I reproducibly crash Entourage and
get MS error reporter (from which I must force quit.) Unchecking HTML
display box and going to text display mode fixes the problem but makes
it more difficult to quickly read HTML emails.

I have spent alot of time on this so far and have done the following:

Set Spotlight preferences to exclude Entourage identity folders
Upgraded to latest Tiger release
Upgraded to latest version of Java
Backed up and rebuilt Entourage database; created new identity
Reinstalled Entourage
Deleted Shutterfly browser plugin

Not sure what else to try from here but am open to suggestions . . .

I connect to a pop3 server as well as an exchange server (two different
email accounts). One other thing I've noticed is that I don't get mail
quickly from the exchange server account following the upgrade to
Tiger. If anyone has suggestions regarding how to get exchange server
and Entourage to update with new email more quickly, I'd be grateful.
 
M

Mickey Stevens

Use the free application "Preferential Treatment" to check your preference
files (specifically com.apple.internetconfig.plist) for problems.
<http://homepage.mac.com/jonn8/as/html/pt.html>

If that doesn't work, try moving the com.apple.internetconfig.plist file
from ~/Library/Preferences to another location, logging out and back, and
trying again, to see if that preference file is corrupted.
 
J

jakmac

Thanks for the suggestion. Tried it and doesn't work. Received the
following message from Microsoft Support:

I have done extensive research on this issue regarding getting a beach
ball when receiving email. Unfortunately it appears to be an issue
with Entourage that we're still working on to find a resolution.
Entourage does not support complex HTML and that is why it doesn't
crash when you turn off the
HTML option in preferences. I do apologize for any inconvenience this
has caused. I will archive your case as unresolved.
Sharon
Microsoft Customer Support Services

It seems that problem lies in Entourage and Microsoft will try to
develop a fix. Until then, text-only mode.
 
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