Entourage crashing - unable to read emails - various error messages

[Icon Luke]

HELP!

We came back from lunch this afternoon to find Entourage has developed
a serious problem that is stopping us viewing any of our email folders.
It's behaving as if it has been effected by a virus of some sort, so
I'm thinking that there may be an email that has come in while we were
out that has infected it.

What happens is that immidietly the programme loads up we get the
message "Could not open that feature. An error has occured (-116)".
This message is repeated everytime you try and view a folder and the
main window just doesn't display properly. We've also had two other
error message a four didgit number 2XXX (didn't write down, just
remember it started with a 2) and a more vague text message.

If you use the 'Mail Views' feature we can see some emails that have
been flagged or marked, but we cannot see any of the new emails we have
recieved or any of the main folders.

We don't want to loose any of the emails we've recieved in the last 2
months (the last time we backed up) so before I re-install the
programme I want to retrieve all of them (except the corrupt one
obviously), but I can't find a way of getting in to the Main Identity
database file - is this possible, or are they all bunched together and
therefore doomed if one has a virus?

Can anyone help? I've seen that people have had similar problems but
none seem quite as sever and none of the suggested solutions work for
us as we can't get to anything. Is there anything we can do or have we
lost our emails?

Thanks,
Luke Kelly

 

[Mickey Stevens]

Try rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

In Entourage X, first go to Entourage -> Turn Off Office Notifications.
Now, quit Entourage, and then restart Entourage holding down the Option key.
When the Rebuild dialog box comes up, choose to do a Typical Rebuild. If
that does not fix the problem, repeat the procedure, instead opting to do
the Advanced Rebuild.

In Entourage 2001, quit Entourage, and then restart Entourage holding down
the Option key. When the Rebuild dialog box comes up, choose to do a
Typical Rebuild. If that does not fix the problem, repeat the procedure,
instead opting to do the Advanced Rebuild.