Entourage crashing when opening deleted items folder

M

Mark Heraghty

I have a message in my Deleted Items Folder which remains unread and
invisible and causes Entourage to crash every time I try to open this
folder. I assume that this is a piece of spam and I want to get rid of
it.

I have tried to empty the folder using the 'Tools, Run Schedule, Empty
Deleted Items Folder' routine but the rogue message still remains.
Any suggestions?

Regards,

Mark
 
M

Mickey Stevens

Turn off the Preview Pane (View > Preview Pane), and then select the message
in the Deleted Items folder and press the "Delete" button.

If you can't do that, then you should rebuild the database and then try
again. Try rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

In Entourage X, first go to Entourage -> Turn Off Office Notifications.
Now, quit Entourage, and then restart Entourage holding down the Option key.
When the Rebuild dialog box comes up, choose to do a Typical Rebuild. If
that does not fix the problem, repeat the procedure, instead opting to do
the Advanced Rebuild.

In Entourage 2001, quit Entourage, and then restart Entourage holding down
the Option key. When the Rebuild dialog box comes up, choose to do a
Typical Rebuild. If that does not fix the problem, repeat the procedure,
instead opting to do the Advanced Rebuild.

In the future, please state which version of Entourage you're using.
 
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