Entourage Crashing

R

Robert M

I have OfficeX for my IMac G4 and have been running it successfully
until yesterday. As I download messages it crashes before completing
downloads. I have a server with 5 addresses and 2 with comcast. I
could use some advice as to how to correct this problem.

Thanks

Robert M
 
B

bclements

I have a customer who is complaining of the same thing and it JUS
started occuring yesterday according to the customer.

When he does send/receive on a particular account as well as jus
send/receive his entourage crashes with some sort of "kern error"

I verified that it was not his server account or our server by settin
up outlook express, outlook, and thunderbird with his info. They wor
perfectly.

Anybody want to try to figure this one out? Seems like it definitely i
Entourage.

I'm a windows guy too so I don't have a clue about mac's nor entourage
 
M

Mickey Stevens

Download and install the latest Office X update, which is 10.1.6. It's
available from Microsoft.
<http://www.microsoft.com/mac/downloads.aspx#OfficeX>

Entourage 2004 includes improvements that allows it to download most of the
commonly-received junk messages that crashed earlier versions. The latest
updates for Office X provide comparable fixes.

Be aware that there are some types of messages that will crash any version
of Entourage regardless of whether the Junk Filter is turned on or off. If
you are crashing on receiving mail, it is likely happening because of a
corrupt message on the server. Work through the steps on the "Crashes" page
on The Entourage Help Page to resolve the problem. Essentially, you need to
use another method to access your mailbox(es) and delete the offending
messages. You can isolate which account has the bad message by going to
Tools > Send & Receive > <account 1> and repeating for each account. In
many cases the offending message will be the oldest one.
<http://www.entourage.mvps.org/troubleshoot/send_receive/crashes_hangs.html>
 
A

Aluolan

I want to thank everyone for their input with helping me solve this
problem.

Unfort all the suggestions did not work, so I tried a few things with
the address book. Apparently there was some bad address in the address
book causing the system to crash. I did find out that you have to have
1 email address dedicated to the address book as the ME contact. So I
made a new address just for the ME contact, clicked on Contact and Set
as Me. I then deleted all the contacts execpt the ME contact
(Entourage will not allow you to delete the ME contact). This then
seemed to fix all my crashing problems.

So if your address book is crashing your email, print out your
contacts, then delete them all and this should fix your problem.
 
Top