Entourage Data Gone!

E

erinmc

I started Entourage on Sunday to find it totally reset - no folders,
none of my emails I'd saved for the last 2 years, and no preferences.
The only email was the Welcome to Entourage email, dated Friday (so I
assume whatever occurred happened Friday). All I had done that day was
repair disk permissions. I was running Entourage 10.1 on OS 10.2.8 - I
have since updated to 10.1.4. I also tried rebuilding the database but
that did nothing. Where can I retrieve my lost data, and why did this
happen in the first place?
 
D

Diane Ross

I started Entourage on Sunday to find it totally reset - no folders,
none of my emails I'd saved for the last 2 years, and no preferences.
The only email was the Welcome to Entourage email, dated Friday (so I
assume whatever occurred happened Friday). All I had done that day was
repair disk permissions. I was running Entourage 10.1 on OS 10.2.8 - I
have since updated to 10.1.4. I also tried rebuilding the database but
that did nothing. Where can I retrieve my lost data, and why did this
happen in the first place?
Click to expand...

Select Switch Identity and see if your old identity is still listed. If it's
not there, then...

It's possible that Entourage is looking in the wrong location for your MUD
folder. You probably have more than one Documents folder.

Entourage expects the folder to be in your Documents folder. For OS X
users, that's the Documents folder in your User's folder.

Open Entourage, create a new identity and name it something unique so you
can do a search on it and it will be the only thing that shows up.

Now do a search in the Finder for this new identity. This will tell you
where Entourage is looking for Identities.


Fix if you have more than one Microsoft User Data Folder...

Move the identity folder you want to use to the Office Identities folder
that Entourage is recognizing. Your identity is named "Main" by default. Be
sure to rename one so you do not overwrite.

Switch Identities to view your mail. If you have not used the new identity,
delete it. If you have used it and want to combine the new mail with your
original database, just drag each folder to the desktop. this creates an
MBOX file. Switch identities. Drag the MBOX files into the folder window of
Entourage.

Remember keep a backup of all data before deleting.
 
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