Entourage Database Problem

D

Dean

The Problem:

I am having a serious problem with my Entourage email database. I
cannot access the data and rebuilding has not worked.

Entourage worked perfectly before I rebooted my computer
(G4 Dual 500 runing OS X 10.2.8) I made a fresh backup copy of the
database before I shut down to restart the computer. The computer was
acting a bit sluggish which was the reason for the restart.

The database file size now is 2.28 MB (lots of attachments). Upon
restarting Entourage after the reboot it says "Entourage can not
access your data. To attempt to fix the problem, rebuild your
database". It then displays the screen with the typical and Advanced
rebuilding as the choices of action.

I have tried both types of rebuilds. The typical rebuild says it can't
be done and to use the Advanced Rebuild. I select this Advanced
Rebuild approach and it reaches the 4GB limit in the rebuilding
process. I used the original and fresh back-up copy saved from before
the restart.

Any ideas on how I can access my Entourage email?

I have used Disk Warrior top create a large continguous space.
There is also more than 6 Gig's of space on the same hard drive I am
attempting to rebuild the Entourage database on. So space to
rebuilding this should not be the problem.

The Advanced rebuilding process is not working fully despite the
rebuild saying the database was successfully rebuilt. When checking
the rebuilt database it say's it is 4 Gig's. When I attempt to
start-up Entourage it located the new database and says it reached the
4 Gig limit and is full and suggest's to do a typical rebuild.

All your experiences and suggestions are most greatly welcome to get
my email program operational with this original database.

My other thoughts include export to another email program. Does anyone
know which email accounts can import Entourage email database files?
Mail perhaps?

The only other option might be to import the mail to a database like
Filemaker if anyone knows how to do it.

Thanks
 
9

9spiders

Dean,
I've had a similar problem. I used Disc Utility in the Applications,
Utilities folder to verify and repair permissions on my hard drive.
After doing that I was able to rebuild my database.
 
D

Dean

Thanks for the fresh input.

I have run the Apple Disc Utility and Disk Warrior on the hard drive
where the copied Entourage database is stored before I tried the
rebuild efforts.

I am not certain from the comments described in the posting below
where to move the Microsoft folder (now in my local preferences), for
how long? (1 rebuild attempt) and should it be moved back to the
preferences file regardless if the rebuild fails or succeeds as it
contains all Office suite product preferences?

Thanks,
Dean
 
D

Diane Ross

I have run the Apple Disc Utility and Disk Warrior on the hard drive
where the copied Entourage database is stored before I tried the
rebuild efforts.

Did you run Repair Permissions from the Disk Utility on your hard drive or
from the CD?

Don't run from CD as updates have a newer version of Repair Permissions.
 
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