Entourage does not display some emails

R

rick1do

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

For about a week now, Entourage has stopped displaying my emails and attachments. Some emails do display at times but most are prey to this issue. I've tried changing the location of the preview pane, removing and then adding the email account (and its settings), and reinstalling the entire Office suite again. None of these have solved the problem.
 
D

Diane Ross

[email protected] said:
For about a week now, Entourage has stopped displaying my emails and
attachments. Some emails do display at times but most are prey to this issue.
I've tried changing the location of the preview pane, removing and then adding
the email account (and its settings), and reinstalling the entire Office suite
again. None of these have solved the problem.
Click to expand...

1) Drag some examples to your desktop.
2) Under Entourage in the Menu bar select "Switch Identity". Create a new
Test Identity. No need to enter account info.
3) Drag the test messages into the folder window. Do they show correctly?
4) If yes, then it's your database.
5) If no, then create a new User Account in System Preferences and repeat
the steps above.

Let me know what you find.

--
Diane
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>
 
R

rick1do

Thank you for the instructions. I tried them out under my current User Account and they did not work; however, when I created a new User Account in System Preferences, I started Entourage and had to input my email account settings again. At that point, Entourage connected to my email account and downloaded my emails. Every single one displayed correctly.

Now, how can I get the emails to show up in my current User Account? I don't want to create a new User Account just to use Entourage since I don't want to recreate all of my current settings.
 
D

Diane Ross

[email protected] said:
Thank you for the instructions. I tried them out under my current User Account
and they did not work; however, when I created a new User Account in System
Preferences, I started Entourage and had to input my email account settings
again. At that point, Entourage connected to my email account and downloaded
my emails. Every single one displayed correctly.
Click to expand...

Now we know the problem is in your User's folder.
Now, how can I get the emails to show up in my current User Account? I don't
want to create a new User Account just to use Entourage since I don't want to
recreate all of my current settings.
Click to expand...

Troubleshooting Your User Account for a Problem
<http://www.entourage.mvps.org/troubleshoot/test_user.html>

1) to test your Identity, drag your Identity to Shared. Switch to your test
User. Drag (it copies) to the Microsoft User Data folder --> Identities
folder. If the problem goes away then it's not your Identity. If it is your
Identity then rebuilding might fix the problem. (remember to drag from
Shared back after the test or Entourage will open in a new blank Identity
and cause a heart attack. :) )

2) If you Identity proves to be OK, then follow the steps on the page. If
you're lucky it's in the Microsoft preferences.

--
Diane
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>
 
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