Entourage doesn't sync with Inbox (Exchange 2003 server)

M

mrscreen

One of our Entourage 2004 users is suddenly unable to download any mail
from our Exchange 2003 server into his inbox. It first came up this
morning when there were no new messages coming in to the inbox since he
last checked his mail on Friday. All the other folders synced, for
instance I could send out a test and it would appear in sent items.

First thing I tried was quitting and restarting Entourage, then
restarting the computer. That did not help.

So I emptied the cache and had it resync. It redownloaded all the mail
in each of the folders, except the Inbox, which is now empty as it no
longer has the mail from when it was working on Friday.

Then I removed the account and readded it. Still, it downloaded mail in
every folder but the Inbox.

I'm not seeing any error messages here, it will briefly state that it
is "Synchronizing the Inbox" but then it will skip over it and go to
the next folder without stating that there was an error. After it syncs
everything else it just waits for the next send/receive cycle. Nothing
has appeared in the "Sync Errors" folder.

I've verified that his Inbox is still on the server with Outlook Web
Access, which he is using right now. He does have mail, in fact, he has
lots and lots of mail, that might be the problem. Does Entourage have
an upper limit to the number and/or size of messages it can sync? Is
there anything else I can try?
 
J

john

hi, I have this exact issue so youre not alone..

I have a very large inbox and ive never been able to get entourage to
sync, except if i use owa in the account settings..

have you tried using http? this works for me but the only problem is
that it beats up on my exchange server and is waaay too slow.


Using the normal server netbois name it will download the folder
heirarchy and the conents of some of the smaller folders contents with
no problems..other, smaller mailboxes work fine on this and other macs
i have....

any thoughs? is there some limit to a mailbox size in entourage?


anyone that can help with this would be greatly appreciated!
 
J

john

hi, I have this exact issue so youre not alone..

I have a very large inbox and ive never been able to get entourage to
sync, except if i use owa in the account settings..

have you tried using http? this works for me but the only problem is
that it beats up on my exchange server and is waaay too slow.


Using the normal server netbois name it will download the folder
heirarchy and the conents of some of the smaller folders contents with
no problems..other, smaller mailboxes work fine on this and other macs
i have....

any thoughs? is there some limit to a mailbox size in entourage?


anyone that can help with this would be greatly appreciated!
 
N

Nathan Herring [MSFT]

Shot in the dark, but how close to your quotas are you? Are you in the
receive but can't send category? Or in the completely-over-quota category?
Or none of the above?

Also, one comment is inline.

-nh

hi, I have this exact issue so youre not alone..

I have a very large inbox and ive never been able to get entourage to
sync, except if i use owa in the account settings..

have you tried using http? this works for me but the only problem is
that it beats up on my exchange server and is waaay too slow.
Click to expand...

There really isn't a difference between the network protocol used if you
specify a NetBIOS name vs. the http(s) URL, so I don't understand the
statement "it beats up on my exchange server and is waaay too slow," unless
you're talking about Entourage absolutely (as opposed to the relative merits
of the two ways of addressing an Exchange server).
 
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