Entourage dumping SOME new mail to Deleted folder

S

skocher

This has been driving me nuts for a long time. I'd be very grateful for
help!

I can't remember if this was a problem from the start, or shortly after
I installed Office X, but Entourage keeps tossing about half of all the
mail I get into the Deleted Items folder. I can't figure out any
pattern, except that most or all messages that come from email lists
and that were sent by ME go into Deleted. All my husband's email goes
into Deleted--he's got two email accounts, pretty normal ones, but
that's where they go.

Some spam mail goes in Deleted, but not all--no pattern there. Lots of
legitimate mail from friends goes straight to Deleted. I can't figure
it out, but it's a huge time waster to have to go through the Deleted
Items folder every time I send/receive messages and retrieve the
legitimate stuff!

Can anyone help?
I'm running Office X on OS X 10.4.7.
The only rule I have enabled is to move Junk mail to the Junk folder.
That doesn't seem related to the problem.

Also, is there a keyboard command that will permanently delete messages
rather than sending them to the Deleted Items folder (like you can do
with Shift-Delete in Outlook)??

Thanks!
Sue
 
D

Diane Ross

This has been driving me nuts for a long time. I'd be very grateful for
help!

I can't remember if this was a problem from the start, or shortly after
I installed Office X, but Entourage keeps tossing about half of all the
mail I get into the Deleted Items folder. I can't figure out any
pattern, except that most or all messages that come from email lists
and that were sent by ME go into Deleted. All my husband's email goes
into Deleted--he's got two email accounts, pretty normal ones, but
that's where they go.

Some spam mail goes in Deleted, but not all--no pattern there. Lots of
legitimate mail from friends goes straight to Deleted. I can't figure
it out, but it's a huge time waster to have to go through the Deleted
Items folder every time I send/receive messages and retrieve the
legitimate stuff!

Can anyone help?
I'm running Office X on OS X 10.4.7.
The only rule I have enabled is to move Junk mail to the Junk folder.
That doesn't seem related to the problem.
Click to expand...

Check your Mailing List Manager "move messages to folder" to see if Deleted
folder is selected. Another place to check is your Address Book. Sort your
addresses by Category and see if any legitimate addresses are marked as
Junk.
Also, is there a keyboard command that will permanently delete messages
rather than sending them to the Deleted Items folder (like you can do
with Shift-Delete in Outlook)??
Click to expand...

Use the script Nuke Messages:
<http://www.avernus.com/~phil/OEFilez/Nuke_Messages_Erage.hqx>

It is not recommended to place Junk mail in the Deleted Item folder. Since
you can catch "good" mail, it is best to move mail to a folder for scanning
before deleting.

For more info on dealing with junk see:

<http://www.entourage.mvps.org/rules/junk/index.html>
 
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