Entourage duplicate download of messages

S

ssh

Try as I might, I can't seem to stop entourage from downloading messages I have already received from the ISP. What am I missing?
 
D

Diane Ross

Try as I might, I can't seem to stop entourage from downloading messages I
have already received from the ISP. What am I missing?
Click to expand...

This will happened if you rebuild your database. Do you have "leave on
server" selected? I would test in a new Identity to verify if the problem is
in your database.
 
L

lauradopson

I have this problem as well, but sorry to be dense - the answer you gave makes no sense to me at all. Also, it only duplicates random emails, not all emails, and sometimes it gives up to six or seven copies. What's most annoying is that it will not let me delete the extras or move them anywhere no matter how I try to.
 
D

Diane Ross

I have this problem as well, but sorry to be dense - the answer you gave makes
no sense to me at all. Also, it only duplicates random emails, not all emails,
and sometimes it gives up to six or seven copies. What's most annoying is that
it will not let me delete the extras or move them anywhere no matter how I try
to.
Click to expand...

You came into this thread without giving any info.

What version Mac OS X are you running?

What version Microsoft Entourage are you using? Including update if any. How
to find version info:

<http://www.entourage.mvps.org/version/index.html#find_version>

What type of account? (POP, IMAP, Exchange)

Can you tell if the duplicates are from particular accounts?

Testing in a new Identity:

In Entourage under Entourage in the Menu bar, select Switch Identity. Create
a new test Identity. Enter your account info. Be sure to select "leave mail
on server" for the test.

Do you see the same behavior? Since this is random this is a hard thing to
test. This would tell you if there is any database corruption in your
Identity. Generally duplicates are always coming from your server.
 
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